Lowe's Home Improvement in Southern Pines, NC, is a headquarters for all building materials, offering everyday low prices on quality hardware, tools, appliances, and home improvement needs. Customers report overall great service, with many employees going above and beyond. Staff members are described as nice, helpful, friendly, and sweet, quickly assisting customers with finding products like fence railings and fulfilling online orders promptly. Employees are ready to help, even just after getting on the clock or right before closing, and show excellent customer service by helping load large purchases and engaging with children. However, some customers experience a downfall with credit card applications being denied despite having a good credit score. At times, the store can be very crowded, leading to lengthy lines at the self-checkout and pro desk with limited staff supervising. Despite this, many customers express great satisfaction with the expert advice and helpful service received.
Frank was incredibly kind when he brought my order to curbside pick up. Thank you for hiring an employee like him! He rocks!
May 2026
was busy as it normally is but managed to get what I was after and on my way in a reasonable amount of time. Make sure if it's large or heavy you take along half cause help is harder to find there. Large orders are best delivered and easier on your back.
May 2026
The associates were helpful. The store is clean and bright. They had what I needed. Recommend.
