Building Materials near Stokesdale, NC

“We heard about Shelton's through a family member and had 2 other quotes already coming in to remodel our kitchen. In the past one thing that has always been a source of frustration is working with people who do not communicate or don't follow through on their word. They give you a date and time, then when that time comes they aren't there, and you are left having to track them down. Then if you say something about it you are related to as being "too sensitive". It's very unprofessional and rampant with self-employed, "prideful" contractors. This is the exact opposite of the experience we had with Shelton's, and it is why we felt so comfortable and grateful working with them.Mark did what he said he would do and he communicated every step of the way. When a schedule change had to happen we knew in advance of the change as soon as he knew. No surprise changes. His crew was efficient and professional. They came to get their job done, they showed up, worked, got it done and left the job site well cared for. One cabinet installer did not vacuum up his drill shavings in the cabinets and drawers, and that was unfortunate considering leaving your site clean really polishes your work and makes the customer feel impressed. That being said it wasn't too big of a deal for us.Mark made recommendations for people to do our floor and for painters and we were very happy with both of those companies as well.Mark was utterly calm throughout the process which set us at ease. He didn't get impatient with us when we had questions. He simply answered us with kindness and patience. I am so thankful we went with them because remodels can be so frustrating for people (I hear), but that wasn't our experience. I can't say enough good things about this company and especially Mark. He runs his business with standards of customer care that are just not often seen in today's world.”

“Nice store, nice folks that work there. If I wrote this yesterday, my review would've been a 2 or 3, but I have since calmed down and put things in perspective. This Tuesday I ordered some bolts I needed after the guy told me he could get them here by Thursday (yesterday). If there was any doubt, I would've just ordered them online and paid for shipping, but he sounded confident. When I went there to pick them up, they hadn't arrived, and he told me the order hadn't been submitted until the day before (Wednesday), and that's why it didn't arrive on time.I realize my order was less than $40 and Fastenal is primarily a B2B company, but it was important to me that these bolts get here on time, since I needed them to put my vehicle back together before going out of town today (Friday). I know things happen and nobody is perfect. All I ask is that if there's a good chance an order will not arrive on the day it is expected, that this is communicated to the customer, no matter how small of an order.FWIW, I was able to find the bolts I needed in stock at a competitor's store, so at least it worked out in the end for me.”

“Avia and Tatie provided EXCELLENT customer service assisting me with my Veteran Discount. They were very knowledgeable and patient. I enjoy visiting this location because the rapport and great service that I receive.”