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August 2025 by Robin Caldwell
Excellent service as always. They take their time explaining everything for you.
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July 2025 by Babette McAuliffe
Gabe and David are great!
Gabe has helped me numerous times and again I hope he can with our brand new phone that can’t hold a charge- I know he will get a brand new replacement for it - they always go over the top to help!!!
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July 2025 by Thomas Harrison
Gabriel at the Sugar Mountain/Avery Co Russell Cellular Verizon Store is fantastic! Although he is often alone as staff in that Store, he has a Gift for efficiently managing and prioritizing Customer needs! Due to his integrity and transparency, I Upgraded my plan as well as my IPhone . He genuinely cares about what he is Doing. He is a reliable presence as well in an unstable market for human resources! Get this leader a raise!!! Thomas and Evelin
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July 2025 by Grant Hughes
Gabriel went above and beyond in helping my wife upgrade her phone and change plans. He consistently provides excellent service and always has great music playing in the background.
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June 2025 by Tristan Chapman
Russel Cellular was patient, knowledgeable and efficient during my recent purchase of an I phone and I Pad. Verizon had a great promotion and we were very pleased with the overall result of our visit there. Not sure how it could have gone better!
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June 2025 by JP McIntyre
Great job!
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June 2025 by BJ McNicholas
Guys were great there. Solved a major issue for me and helped another customer while I was waiting.
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June 2025 by Margaret Robbins
The staff was very helpful. Gabriel is very efficient and knowledgeable and kind. However there is more of a need for service at the store than he can handle alone. More knowledgeable staff need to be available at the sugar mountain Russell cellular store
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May 2025 by Matt McDonald
Gabriel was great. Very patient dealing with system errors. Also knowledgeable and thorough.
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May 2025 by Jim Ingalls
It was great
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November 2024 by polash hasan
Mr. William Ford is the manager of the Sugar Mountain branch. All I have to say he knows how to handle customers. He is the best manager I ever had experience. Thanks for your service. He is the best.
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September 2024 by Randall DeSear
You can pay $100 a month for Verizon services or you could just go to spectrum and pay about $30 a month for the exact same service. That doesn't even include their shady business practices. For example upgrades. They say that are free but are certainly not even close.
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October 2023 by Susie Hepler
This review is for a particular sales person at they Verizon store in Banner Elk, NC. Gabriel S. went above and beyond in customer service. He is truly a great person who cares about his customers. I cannot say enough good things about him! I hope he gets the recognition he deserves! Thank you, Gabriel!
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July 2023 by J R LECKA
I went into the Banner elk store today to upgrade my phone. Gabriel was the only one working today due to staff shortages. He handled it like a pro! I was the only one there for a few minutes and then more people started coming in, and he helped me and everybody else, multitasking with grace and total patience. He deserves a big raise!
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August 2022 by Kimberly Youngbeck
Broken phone can be a total nightmare when you own a small business. Briar was super helpful making sure we got back up and running!
