Verizon, a telecommunications company, offers cell phones, wireless plans, accessories, and more. Customers appreciate the helpful and knowledgeable staff at the Sugar Mountain/Avery Co Russell Cellular Verizon Store. Gabriel, in particular, is praised for his efficiency, transparency, and genuine care, often going above and beyond to assist with upgrades and plan changes. Despite sometimes being the only staff member, Gabriel manages customer needs well, though there is a call for more staff to handle the busy store. The manager, William Ford, is highly regarded for his excellent customer service and leadership. Customers also note the store provides a pleasant experience with good music and a welcoming atmosphere. Overall, the store is known for its reliable service, friendly staff, and positive customer interactions, making it a trusted choice for Verizon services.
Gabriel was very helpful. He was able to straighten out my account needs and recommended a phone I love! He also worked with other customers while helping me. A dedicated and professional employee!
March 2026
Gabe is easily one of the best customer service professionals in the area. He knows products and services inside and out and helped me to find what I wanted and and even some things I didn’t know I needed!
February 2026
Gabriel was very knowledgeable and helpful. In addition to the phone I purchased he shared information on the iwatch and iPad and the specials offered on each device.
