Verizon, a telecommunications company, offers cell phones, wireless plans, accessories, and more. Customers appreciate the helpful and knowledgeable staff at the Sugar Mountain/Avery Co Russell Cellular Verizon Store. Gabriel, in particular, is praised for his efficiency, transparency, and genuine care, often going above and beyond to assist with upgrades and plan changes. Despite sometimes being the only staff member, Gabriel manages customer needs well, though there is a call for more staff to handle the busy store. The manager, William Ford, is highly regarded for his excellent customer service and leadership. Customers also note the store provides a pleasant experience with good music and a welcoming atmosphere. Overall, the store is known for its reliable service, friendly staff, and positive customer interactions, making it a trusted choice for Verizon services.
Best experience. Tia is a miracle worker!!! Thank you!!!!
August 2026
Haley was incredibly patient with everyone in the store and used friendly, positive communication style. Furthermore, she and her colleague were able to troubleshoot several glitches and get me up and running with a new phone.
July 2026
I had a friendly and efficient visit to Sugar mountain Verizon ! They were helpful and explained my plan and the cost break down ! So glad I had to switch 😌
