Subarus R Us Inc. is highly praised for its exceptional service and customer care. Customers consistently describe the team as respectful, polite, and attentive, creating a comfortable environment for everyone. The staff, especially Christy and her team, are known for their quick and efficient work, often going above and beyond to help customers save money and resolve issues promptly. One customer appreciated that Christy called around to find a used part instead of a costly new one, saving them $1000, and completed the job at a lower cost than initially quoted. The shop is also recognized for its focus on quality, with staff willing to inform customers about future repairs and needs, ensuring transparency and trust. Travelers passing through Asheville experienced same-day service for urgent repairs, like replacing a wheel bearing, with the ability to wait comfortably while pets were welcomed. Customers highlight their willingness to assist with insurance claims and manufacturing defect issues, providing all necessary information for filing claims with Subaru. The overall customer experience is described as outstanding, with service that exceeds expectations and genuine care for the vehicles and their owners. Many customers highly recommend Subarus R Us Inc. for Subaru repairs and maintenance due to their experience, professionalism, and dedication to quality work.
Prompt, professional, top-notch service. I trust them with my old Subie!
August 2024
Service is a 5+! And the customer service is way beyond that! You could not ask for a better place! THANK YOU guys' for ALL that you did for me!!!!
June 2024
They seemed to care about the quality of work they performed on my automobile , wanted me to be aware of some need to be fixed items, and things to look for in the future. Respectful, polite, and very comfortable place to be.
