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February 2024 by Jessica Graning
My family and our business has bought most of our vehicles over the years from Andy Shaw Ford and Dustin Shuler. During every step of the process, Dustin provides professional, friendly, timely, high-quality communication and service, and each time he exceeds our expectations. He always makes the process quick and easy, and does all of the extra little things like detailing the car and setting up the Bluetooth. We are grateful for Andy Shaw, and the always exceptional service from Dustin Shuler. We will continue to buy Ford vehicles and hope to continue to buy them from Dustin for a long time!
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January 2024 by Dan Crouse
I cannot say enough good things about Andy Shaw Ford. My experience was top notch from start to finish. Dustin Shuler helped me custom order a new F350 with every option I wanted. He kept me informed throughout the process and I just took delivery. What a truck! I have bought many vehicles from Andy Shaw and Larry and Dustin keep giving me zero reasons to go anywhere else. From the best price, to amazing customer service, to hands down the best vehicles on the market, Andy Shaw Ford is the place to go. If you are in the market for a new or used vehicle go see Dustin today!
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January 2024 by Taylor Horne
Thank you so much to Andy Shaw Ford, and a special thank you to Dustin Shuler! Dustin was friendly, personable, answered all of my questions, and made the whole process of buying a new car seamless! The customer service at Andy Shaw is unbeatable. They really make you feel at home. Thank you for creating such a positive experience, Dustin! Thank you to Miss Holly, as well! What an awesome team! ???
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January 2024 by sara jarrell
Super pleased with my experience at Andy Shaw Ford and working with Dustin. The whole experience from start to finish was easy and I never felt like I had to work get answers. Dustin was honest, timely, and real friendly. If you are in the market for a car go see Dustin at Andy Shaw!
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January 2024 by Jim Cohn
Imagine living in Jackson County without a vehicle. That's the situation I was in a few days ago. Fortunately, I work near Andy Shaw Ford and was able to stop in on my way home from work. I was introduced to Dustin Shuler.Dustin listened patiently and asked the right questions. He said he had a vehicle I might be interested in. I sure was--recent year, low mileage, clean record, and prime condition inside and out. The test drive was smooth and quiet. Of course, I took the car instantly.Throughout my dealings with Dustin he listened attentively, made appropriate suggestions, and never applied pressure. I always felt like a customer, always like a friend.In fact, everyone I've dealt with at Andy Shaw Ford has been courteous, professional, and gone out of their way to be helpful. So, Merry Christmas to Dustin Shuler and everyone else at Andy Shaw Ford. Thank you.
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January 2024 by Sheyahshe
What was meant to be a quick gander around the Andy Shaw lot turned into getting the vehicle I’ve wanted for years. Thank you to Dustin Shuler for all his help, car buying can be a lengthy and tedious experience and it felt like we were in and out in no time. Great service!
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November 2023 by BCP 62
My wife and I had a great experience with Dustin Shuler. He helped us trade in two of our older vehicles and buy a new (to me) used truck. I really appreciated how up front and honest he was with my wife and I. The trade-in value was very fair. The process was an extremely pleasant experience from paperwork with our trade-in to the financing paperwork all very efficient. I recommend going and seeing Dustin Shuler he is very knowledgeable and a genuine individual. Thanks again see you for the next one.
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November 2023 by Kim Woodard
Love Andy Shaw! Great service and and great employees. We are very happy with Ford after years of other companies.We recently had to have repairs to the truck that involved the Body Shop. We were out of state on vacation and everyone was so wonderful at helping us to determine what to do when we got home. The repairs were done with excellent results and we were very happy with the end result.Alex and Danny in the body shop were so wonderful at trying to help us, keep us posted and get the work done quickly. Thank you!!All the personnel we talked to during this event were so friendly and helpful. We love Andy Shaw Ford!
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October 2023 by Jason Foster
Andy Shaw ford and specifically Dustin Shuler went above and beyond to not only find exactly what I was looking for but made the process super simple. They were great with my kids and they fully embrace the small town vibe. I'll definitely do purchases with them in the future because they did not pull my chain or hide anything from me. Great experience.
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October 2023 by Denise Weaver
We were buying a second vehicle from Dustin Schuler at Andy Shaw in Sylva NC. Dustin made the purchase easy and understandable. Ford sent vehicle status via email that was comforting and reassuring. Was looking forward to our new Edge ST. Dustin made us a great deal. We appreciated that the most. He’s also super friendly and easy to talk to. We enjoyed our interaction with him. Hope to see him again in the near future.
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October 2023 by Dana Smith
While the original purchase of a 2020 Ford edge was absolutely perfect in December of that year, my recent experience with service was as far from perfect as it could have been. The transmission went out at 33k miles for some reason. I was down to one car for 2 weeks of the nearly 10 it took for the repair to be completed.The only comment from service was that a car would be provided for up to 10 days, but only after a diagnosis was performed.The gm offered to provide a loaner only after I made a few fb comments, ( I didn't mention the dealership by name), but I have a friend who is employed there.Otherwise, I would have been SOL for transportation.But believe I had to continue making payments.I had to basically beg the service department for information about a timeliness. Excuse after excuse. When I picked it up, no apology for my issue or trouble was offered. Not good customer service by any stretch.I checked several other local dealership service departments to see what kind of lead time was to be expected.They all said 6-8 weeks.So, the vehicle transmission is faulty .Ford doesn't care.I reached out to them and they said I'm going to have to wait.My last Ford purchase I guarantee it.Good luck.By a Ford at Andy shaw, if you must. But you've been warned about the vehicle type and the customer "dis" service.
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October 2023 by Dusty Snider
We just purchased a new vehicle and Dustin Shuler and the Ford team at Andy Shaw made it just as smooth as it could be. Dustin was very accommodating and left no question unanswered. He was very responsive, and we felt like Dustin was extremely transparent with our trade and the vehicle we purchased. We will give Dustin a call again.
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September 2023 by Tom Peeling
Andy Shaw Ford and salesman Brad are just amazing. No games, no tricks, no selling over MSRP like the $4000 over MSRP our local Franklin, NC, Ford wanted. Very Highly recommend them.
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September 2023 by Becky Peeling
Kudos to #andyshawford in Sylva, NC. Got our hybrid Maverick there this week, 368 days after ordering. No games. No pressure. No crazy add-ons after it arrived. Straight MSRP. Drove 25 miles to that dealer because the local #Franklinford here wanted $4,000 over MSRP. We respect #andyshawford for not playing that game.We would highly recommend them and our sales professional Brad Ledford.
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September 2023 by Stephen Myers
I just purchased a vehicle and I have to say that I have not had a better or easier experience. I would highly recommend Andy Shaw Ford to anyone. I worked with Dustin Shuler and he followed with everything exceeding my expectations!
