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December 2025 by William Campbell
Thank you for great service and a terrific experience. Very friendly and accommodating staff went out of their way to make sure the service was good. I felt like a valued customer and will be back when I need service on my Bronco.
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December 2025 by Jennifer Casey
We had a great experience buying our bronco! Dustin was knowledgeable and really made the entire process simple and seamless!! Thanks!
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December 2025 by Johnny Kroll
Went in for recall matter; people are friendly and professional
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December 2025 by Carol Estridge Hall
My husband had his new Ford Maverick in for checkup ! Very pleased ! Very professional !
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November 2025 by Debra Page
My car is serviced regularly at Andy Shaw Ford and I’m pleased with the work .
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November 2025 by Roxanne Galang
I spoke with Blake and he was incredibly understanding and professional throughout our entire conversation. He remained attentive and patient with me from start to finish and I truly appreciate the professionalism and genuine kindness.
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November 2025 by Latresa Shuler
This dealership is an amazing place! I would recommend them to anyone that is looking for a vehicle!!! The people are amazing as well!!!
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November 2025 by J C
Staff are very friendly here. I got my first ever dealership car here in October 2021, a 2017 Ford Focus SEL Sedan with 63k on it. I bring my car in here to be serviced and inspected when i can and dont have time to do the car maintenance myself. Seems like one staff person in Service doesn't know all on the Ford vehicles like she should. I asked about cost on replacement/testing my fuel fiter/pump in the gas tank and was told there made for the life of the vehicle. Yet, according to the Ford techs on line, they recommend replacement after 100k and my car has a little over 133.5k. So, I guess off to another Ford Dealership in the area. While at other location ill have them do a few more diagnostics and bill Endurance for them all then fix all that needs fixing!! Yet, for the most part A GREAT PLACE TO TAKE YOUR VEHICLE AND TO GET ONE ALSO.
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November 2025 by Linda M.
on Friday, we did an impromptu ride from Cherokee to Pigeon Forge. coming back, as we entered the road through the mountain, my SUV started misfiring, bad. we had no choice than to take the chance of making it back, and we did. now the stress of finding a mechanic on a Saturday morning to help fix the problem. we were visitors and we're ready to go back home that day, but, couldn't. didn't have an appointment but showed up with the hopes of receiving help. they took us in for diagnostic test, which took time to find the cause. they came back with what was wrong and after giving them to go ahead and fix the problem, within 30 minutes, we were on our way back home. so grateful that they helped us on a whim, and were able to fix the situation.
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November 2025 by Tracy Tipton
Absolutely love my new jeep! Andy Shaw Ford (Justin) were wonderful to work with. Stop by just to look and found the perfect vehicle for me. No hassle. In and out very quickly late on a Friday afternoon, and drove it home! Thank you for everything!
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October 2025 by Regina Mathis
Scheduling was easy and professional. Mason arrived on time, was polite, and knowledgeable. I would highly recommend the mobile service at Andy Shaw!
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September 2024 by Angelo Vecchiarelli (Angelo and Brenda LIVE)
Bobbi and her crew are great. We’ve been going there for years, they treat you like family. Very accommodating. We will continue to go back again again thank you
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September 2024 by Katelyn Mull
Could not be happier with my Purchase. This was only the second time I had bought a car, and Brad and everyone at Andy Shaw made the process so easy and everything happened so fast, did not have to wait at the Dealership all day. If you go please see Brad! He truly is one of the best.
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August 2024 by Brittany Stanley
While purchasing a car isn’t on the top of the list of things I enjoy doing, Andy Shaw Ford made it enjoyable today. From the beginning, my communication with our salesman Brad Ledford was responsive and no hassle. Hollie Johnson went out of her way for my daughter and I to find us the best rate. I enjoyed my experience today, they have an incredible team. For what it’s worth but it is important to me, the atmosphere. The entire staff was welcoming but at the same time laid back. Everyone seemed to enjoy each other and that makes all the difference in the world. Thank you Hollie and Brad!
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August 2024 by tonya lloyd
Service department does and did a great job of following guide to check your car over. Prompt service and explain what was done and what may need to be done on your next visit. Keeps me going back for service.
