Pep Boys in Wake Forest receives mixed reviews from customers. Many report positive experiences, praising the friendly and engaging environment of the lobby. Customers highlight that the work, including alignments, brake pad and rotor changes, oil changes, and tire services, is often done to their expectations and completed quickly. Several reviewers express satisfaction with the kind staff, great prices, and a lack of pressure to purchase additional services. Some have used the location reliably for over five years for tires, inspections, and oil changes, describing the team as trustworthy, competent, and professional. However, other reviews detail significant problems. One customer reports a poor scheduling system leading to a long wait despite an early appointment. A more serious complaint involves being charged for synthetic oil after explicitly requesting regular oil, with no resolution or apology offered for the error. Another reviewer cites issues with tire pricing, noting advertised tires were unavailable and the quoted price was much higher than found elsewhere, leading to feelings of mistrust. This negative experience included criticism of the customer service skills at the location. While many customers are happy and plan to return, others state they will not be going back again due to these service and pricing issues.
Super honest and communicative! I have trusted them for several years with my cars as well as my kids cars. Always trustworthy and up front in a friendly manner.
March 2026
If you need a tire repair or new tires give Joseph Cason a call. Customer service was out of this world and I couldn’t be happier with my visit today! Thank you Joseph!
February 2026
Great service and great employees!!!! Joe, Heather and Kristina are phenomenal people!!!
