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February 2024 by Mike Hart
Great store and great service!! Mike is great there as well!
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February 2024 by Iris Diaz
Mike was freaking AWESOME!!!!! I will definitely be back!! Great customer service every time. :)
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February 2024 by Diane Dacchille
Heather (who worked the front desk) and Gabby (who worked on my tire), were informative, compassionate and helpful when I had a flat tire. I was able to get my tire taken care of timely and professionally. Thank you both!
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February 2024 by Rica Pleasant
Heather was great they got me in and out quickly changed my headlights it was a great experience!
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January 2024 by Christen Marilyn
Chris, Joe, Trish and Gabby did an amazing job! I was quoted somewhere else for a problem and came here for a second opinion and found out that problem wasn't even there, plus they went above and beyond to fix the real problem! I'll definitely be back!
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January 2024 by BGG Galaxyy
Joseph was the absolute best made it worth coming and just because of him you guys forever have my service, he was extremely knowledgeable about everything to do with my vehicle and gave me good advice
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January 2024 by Lorraine Torres
Friendly staff, terrible service. I am new to Wake Forest and I was needing a mechanic for one of my cars. I took the car to the Pep Boys in Gateway Commons, in Wake Forest because it was close to my home, to diagnose and repair the source of an oil leak. They said a gasket needed to be replaced. They initiated the repair and in then contacted me to indicate other parts needed to be replaced. To make a long story short, the car continued to leak after the repairs, in fact it the leak was worse than before they 'repaired' the car. I took the car back twice and they returned it with the same problem. The cost of the repair was ~$1,600. After the second time I took the car to my brother's trusted mechanic (in Virginia). they found the repairs were poorly made, the oil was leaking from the top of the gasket, the screws were so tight it cracked the top cover of the motor (not sure what the parts name is), and there was such an oil mess that it ended up ruining other parts of the motor. Bottomline, Pepboys is ok for batteries and tires... don't take your car to them for more complicated repairs.
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January 2024 by Chaitanya Nimmala
Team response and work is good
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January 2024 by K M
Painfully slow. Not the work, but actually walking into the door and getting an employee to acknowledge you. I scheduled a service the day prior and the employees had to search for the tires that I ordered. If you see in the system that there is an appointment for tires, why wouldn’t you set them to the side for that appointment instead of having to search for them for 15 minutes? Also the progress link sent via text is worthless because the techs and/or receptionists don’t even update it so you can see the vehicle progress and plan around it.
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January 2024 by Ryan Cheeseman
Friendly folks. Highly recommend the lifetime alignments
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January 2024 by Courtney M Z
Great spot for vehicle inspection. They do a great job. Trish at the front was very nice.
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January 2024 by Michael Ratley
While looking for tires online I found a great deal at Pep Boys, I looked and they were able to get me in that evening so I set my appointment. I arrived early and they were able to get me in early. They did a thorough inspection of the vehicle and pointed out some things that will need replaced in the future. Trish the store manager had a great attitude and was very knowledgeable. I drove out to this store due to the high reviews, I will be back for future work.
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January 2024 by LaTonya H.
Canceled my appointment without telling me. I was sent an automated email two hours prior to my appointment requesting to reschedule the appointment that I missed.
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January 2024 by Michael J.
Took my car to get the wiper arm fixed. They fixed the motor and then installed it incorrectly leading me to try and fix it another way. I ended up taking it to AAA and they're quoting me for another repair. Don't go here. They don't even take responsibility for their mistakes.
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December 2023 by Farrow Ford
Mike is absolutely amazing!!! He was very helpful and answered all of my questions. I will definitely be back