Pep Boys in Wake Forest receives mixed reviews from customers. Many report positive experiences, praising the friendly and engaging environment of the lobby. Customers highlight that the work, including alignments, brake pad and rotor changes, oil changes, and tire services, is often done to their expectations and completed quickly. Several reviewers express satisfaction with the kind staff, great prices, and a lack of pressure to purchase additional services. Some have used the location reliably for over five years for tires, inspections, and oil changes, describing the team as trustworthy, competent, and professional. However, other reviews detail significant problems. One customer reports a poor scheduling system leading to a long wait despite an early appointment. A more serious complaint involves being charged for synthetic oil after explicitly requesting regular oil, with no resolution or apology offered for the error. Another reviewer cites issues with tire pricing, noting advertised tires were unavailable and the quoted price was much higher than found elsewhere, leading to feelings of mistrust. This negative experience included criticism of the customer service skills at the location. While many customers are happy and plan to return, others state they will not be going back again due to these service and pricing issues.
Great service, good folks. Very personable staff & manager. Excellent work and follow through.
August 2026
Great service, speedy, friendly and efficient. Thanks!
July 2026
Joseph is a knowledgeable and personable professional who gave us competitive pricing on four new custom order tires AND mounted, balanced, aligned, and installed them the same day! My daughter and I highly recommend this Pep Boys location!
