T-Mobile at Sam's Club is a convenient location where customers can get assistance with their mobile phones and services. Several reviews highlight the excellent customer service provided by a staff member named Lisa, who is described as kind, friendly, and very helpful. She is praised for her ability to handle multiple customers, her dedication, and her willingness to go above and beyond to ensure customer satisfaction. Customers appreciated her efforts in helping them open new lines, order phones, and get their devices set up quickly and efficiently. One reviewer mentioned that Lisa managed to waive an activation fee and even paid out of her own pocket to resolve a billing issue, demonstrating her commitment to good service. Her follow-up communication, including sending a text after the purchase, was also appreciated. Many customers expressed gratitude for her assistance and suggested she should be promoted to a managerial position. Overall, the staff, especially Lisa, makes the experience at this T-Mobile location positive and stress-free, making it a reliable place for quick and helpful mobile service support.
Lisa at the Sam's T-Mobile was very kind and helpful when switching my provider and getting a new phone! Thanks to her and her manager for getting me all set up!
November 2024
Lisa was an awesome person to work with. She was so nice. I wanted to invite her over for Thanksgiving leftovers. She is an asset to your company and if I ever have to get anything else for my phone I'm coming back to her. Thanks again, Lisa 10 out of 10
July 2024
Lisa was great! I went to Sam’s Club only to find my representative was off work. Lisa helped me set up my new Samsung S24 Ultra phone and she didn’t even need to. Thank you Lisa.
