The Verizon store in Wake Forest, NC, receives mixed reviews but overall demonstrates a commitment to customer service and professional support. Customers appreciate the knowledgeable staff, especially highlighting employees like Elliott, the store manager, and associates such as Shamir, Isaiah, and Keovonta, who are described as friendly, patient, and professional. These team members help customers with a variety of needs, from upgrading phones and switching information to providing support for technical issues like SIM card errors. Many customers mention that staff members are attentive, supportive, and willing to explore options to meet their needs, creating positive experiences. However, some reviews point out inconsistencies in customer service. For example, some customers felt overlooked or unacknowledged when waiting to be assisted, noting that others were greeted with smiles and friendly gestures while they waited patiently. One customer shared a personal experience involving a sensitive matter, mentioning that staff could have been more attentive. Despite these occasional concerns, the store's overall environment appears welcoming and professional, with efforts to serve customers quickly—offering options like online ordering, in-store pick-up, free two-day shipping, and same-day delivery where available. In summary, the Wake Forest Verizon store is praised for its knowledgeable and friendly staff, especially during phone upgrades and technical support, though some customers wish for more consistent greetings and acknowledgment. The store strives to provide convenient services and a friendly atmosphere for all customers.
Came to this store to pickup a phone for my daughter, and Isaiah made the experience very easy! He was very knowledgeable, professional, and patient with all my questions! I appreciated the great customer service!
July 2026
Mariah, great employee, also Verizon stop putting adds on my internet. Not cool, you are making AT&T look better.
April 2026
The gentleman helped me with my Google Voice on my phone. I was so glad that I set it up correctly
