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March 2025 by Michael Cossin
Verizon home internet gave very poor reception and we decided to cancel the service. We were charged for the price of the unit despite being told that we could return the unit for a refund if it didn’t work out.
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January 2025 by Josh
I’ve been a loyal Verizon customer for years, but this experience was beyond disappointing. I went into the store with my girlfriend and mother to add my girlfriend to my account. The staff immediately dismissed me, claiming it couldn’t be done in-store and saying it would “take a while.”
I sat down, figured it out myself using Verizon’s app (which isn’t user-friendly), and completed the process in about 30 minutes. Meanwhile, the same sales rep kept telling other customers to just call customer service instead of helping them.
When I asked for additional assistance, like removing a number from my account, the staff didn’t even bother looking at my account. They simply told me to call customer service again.
To make things worse, the employee couldn’t even clarify whether this was a corporate store or a premium retailer, giving conflicting answers.
Why even have physical stores if the staff is this unhelpful and uninterested? I felt like I wasted my time and money. Extremely disappointing service!
Never in many years of going into any phone store have I ever been treated with such little give a shit, next time I think I'll just stay at home and just do what WE PAY THEM TO DO, on my tablet. Since I can just about do anything I need.
One other side note- when adding her phone onto my account, it added insurance on the line when I didn't give me the chance to decline it. That's what I expect to be honest. Was a simple fix after the fact.
There is no way in hell I'm going back to that store, just save your time and do and the sales rep saids "just call costumer service." Might save you some gas...
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October 2024 by Lori Ball
Let's just say that the "phone" customer service and the "in person" customer service is not synced. If you work with the phone people forget getting help from the "in person" personnel because no one seems to know what is going on. This is not the way I do business, and certainly cannot understand in this day and age with all of our technology- that the customers information is not mutually shared through out its company network. The only convenience was walking in and picking up the new phone. The rest, went out the window. Will never deal with this physical store again.
Extremely poor customer service.
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October 2024 by Cristobal Colón
Very good location with large parks. But the service is less than expected. Slow and they don't help you much to meet your needs. We were going to sign up for a 4-line plan and we left with nothing!… there are a variety of devices and all price ranges.
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August 2024 by Lisa Deans
Staff needs to be educated on how to transfer data from one phone to another and what wireless chargers work with what phones.
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August 2024 by Lynn Hier
I ordered a new phone to pick up in store today (early), wake forest. Never got notification that it was ready. After work I went to pick it up. When I walked in there were zero customers in the store and FOUR employees sitting at the counter. Not one of them greeted me or came to assist. I asked questions about my order and got nothing but attitude, and some smirks. Three went back to get my order. Handed to me and didn’t say a word. What the hell are you doing Verizon??? If this is the best you can do for employees, you may as well close the doors. They are costing you customers and money. Needless to say I would never return to this location HORRIBLE. If you’re white don’t do it you can cut the bias with a knife.
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August 2024 by Jerry Lowe
I stopped at this Verizon Corporate Store in Wake Forest NC on Retail Drive today as a follow up to my call with customer service. My uncle passed away in May 2024 and he had a second line on my plan. Customer service informed me that I had to go to a corporate store to provide a copy of my uncle's death certificate. I went in the store ready to take care of business. All the representatives on the floor were assisting customers so I patiently waited for my turn. I should mention here that I had not been greeted by any of the staff on the floor and was left waiting for at least 15 minutes, that is until a young man named Isaiah was nice enough to approach me and put me in the queue. I should mention that all the staff were African American, which was not the reason that I expected a greeting, but as a Verizon customer, it would have been nice. While waiting for Isaiah to finish with his customer I noticed that every customer who entered after me was greeted and received a big smile. I should also mention that they were all Caucasian. So now I am thinking to myself, do I have on a grumpy face? I did not think I was upset while waiting for Isaiah to finish up, I was playing candy crush and looking at some Galaxy tablets. Isaiah comes over and helps me get my deceased uncle's phone disconnected. When I asked how do I get credited for the time the phone was not in use he told me to call customer service, so I left the store and called from my car in the parking lot. Please relay to your staff that all your customers deserve that same level of customer service. Thank you for your time.
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August 2024 by Ni'cole Thomas
Horrible! I took my son to go get a phone. They were busy so we sat down. When we initially walked in it was someone checking people in. No one acknowledged my son and I or even just a simple “we will be with you all when we can”. We sat for a good 10min then 2 ladies from the opposite race ethnicity as my son and I walked in and well they were greeted and check in. It was sad my son had to witness something like that. So I walked up to the Verizon employee and let her know that my son and I had been waiting and we were there first. She acted like she didn’t know. Anyway I explained to her that she knew better and my son and I left. We ended up going with another cell phone provider.
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July 2024 by Donald Preston
Not a very friendly welcome, actually got the impression it was a bother even speaking to me.
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July 2024 by Loc Vu
Everywhere I go just line of customers waiting
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June 2024 by Susan L
I had the best experience I've ever had at a Verizon store (Wake Forest, NC). Elliott, the store manager, was making sure everything was running smoothly and all customers were getting excellent service. His rapport with his employees was warm, professional, and humorous. The associate, Shamir, who helped me switch all my info from my old phone to the new one was friendly, knowledgeable, and professional! They both deserve 5+ stars!
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June 2024 by Pew Pew with Whip
I was assisted by Isaiah yesterday at the Wake Forest location and I must say I was very impressed. I was only there to upgrade one line and Isaiah with his great salesman skills had me walking out of there two phones. lol Isaiah thanks for your service and keep up the great work.
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June 2024 by Catherine Robinson
Keovonta was so patient and kind. He allowed me to explore my options and then supported the decisions that I made. He would be worth the wait if you have a chance to work with him.
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May 2024 by Jane S
Best experience I've ever had with Verizon and I've been with them since Alltel. My phone was experiencing that sim card error and they replaced it quickly.
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May 2024 by Diane Dacchille
Kai at the Verizon (Wake Forest location), resolved both my watch and phone warranty concerns. It is because of him being so thorough, he caught a discrepancy on my account that involved my phone warranty. Not only did he resolve the both issues but he did so with amazing customer service! I highly recommend the Verizon store in Wake Forest. Kai is an an amazing example of the wonderful staff they have there and their willingness to listen to their customers and go the extra mile!
