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“Johnatan and Claudette worked diligently to help make our dream house come true! Communication was clear and concise, and they answered any questions that we had quickly! Especially love the video messages!”
“Natalie really goes out of her way to welcome clients. She recognized me by my voice ( we only talked once ) and the final steps of my car purchase seamlessly effortless.
She emphasized that their employees are all cross trained to do any task their clients need them to do. Please check out pinnacle.”
“Great location. Helpful amd knowledgeable as well. Out of state and needed a new temporary atm... handled it in minutes and was back on the road headed to my next job. Thank you for great service.”
“Giorgia is AMAZING!!! Seriously, I've had the privilege to work with her on several occasions over the last year. I've banked with a couple different banks and have NEVER had the support and guidance from any other bank associate. I really can't say enough good things about this gem!!”
“I’ve had the opportunity to connect with Leslie through our professional networking group. She is a strong representative of her bank and clearly committed to community outreach and local engagement. Her professionalism and leadership are evident in all that she does. I would recommend Leslie and United Community Bank to anyone who is looking to work with a financial institution who gives a personal touch to each interaction.”
“I am surprised to see all the negative reviews. My experience with First Citizens has been wonderful. I brought my business to them after my Wells Fargo business accounts were compromised. My experience with them has been absolutely wonderful. They have additional services in place that helps you to protect your money/accounts that are top-notch.”
“I have been a loyal customer of Truist Bank for several years, and I want to publicly recognize the outstanding service provided by Veniamin Varavin and Marcus Burns at the Promenade location of Truist.
From my very first interaction, Veniamin and Marcus have consistently demonstrated exceptional professionalism, expertise, and genuine care for customers. Whether assisting with complex account matters, providing clear explanations of banking options, or promptly resolving any issues, they both have gone above and beyond on every occasion. This level of dedication and reliability over multiple years has made my banking experience truly seamless and stress-free.
Truist is fortunate to have such a committed team members who embody the highest standards of customer service. I highly recommend visiting the Promenade location and working with Veniamin or Marcus — you will not be disappointed.”
“I had an amazing experience yesterday at the Bank of America branch on Golf Links Drive, thanks to Ms. Preeti and Ms. Vandana. This wasn’t the first time I’ve had a great experience at this branch, as I’ve been banking here for several years.
They always take the time to understand my needs and find the best way to help, rather than looking for shortcuts. Their professionalism, patience, and genuine willingness to assist make every visit a positive experience.
It’s always refreshing to work with people who truly care about their customers and are committed to providing excellent service. Thank you, Preeti and Vandana, for consistently going above and beyond!”
“There is no way I would ever change banks. No over draft fees, the staff is friendly and they make you feel like family. They truly want to help you and make things easier on you, especially if you’re having a tough time financially. Best bank I’ve ever dealt with.”
“I had a great experience at Chase! Rachel was incredibly helpful, professional, and kind. She explained everything clearly and made the whole process smooth and stress-free. Highly recommend!”
“I recently visited this branch to open an account, and the experience exceeded my expectations.
From the moment I walked in, I was warmly greeted by the teller, who quickly checked me in and directed me to the right person. Everything was smooth and efficient from the start.
Jackie, the financial advisor who assisted me, was exceptional. She had a very welcoming and friendly presence, and was professional and patient throughout the process. She clearly explained my options and helped me choose what worked best for my situation.
I came in feeling stressed, but left feeling much more confident and at ease. Thank you for having a team that is not only knowledgeable and efficient, but also genuinely supportive.”
“Kyle, one of the representatives that works at this location is excellent. Some of the best customer service I’ve received anywhere. Sharp, shows great respect and knows how to talk to people!”
“I had an amazing experience at this Bank of America branch while opening a business account for my company. Even though the bank was very busy and there were many people waiting, everything was handled quickly, smoothly, and very professionally. I truly appreciated how organized and efficient the whole process was. Everything was explained to me clearly, and I felt very comfortable and welcomed from the beginning.
The girl at the reception desk was also incredibly kind, friendly, and helpful. She greeted me with such a positive attitude and made me feel valued as a customer right away.
I especially want to recognize Laura, who helped me open my business account. She was absolutely wonderful — very professional, knowledgeable, patient, and attentive to every detail. Laura explained everything step by step, answered all of my questions, and made the entire process stress-free and easy to understand. You can truly tell she cares about her clients and loves what she does.
This was honestly one of the best customer service experiences I’ve had.”
“I’ve had a few interactions with Janet Salem at the branch as my dedicated small business banker and she has been amazing to work with. She has help me with my cash flow management and planning for my growth of my businesses. I really appreciate her regular phone calls, keeping me on task. I really appreciate all her efforts and help.”
“Ricco Myrie is wonderful and he deserves a raise!!!!! Ricco went above and beyond for me when I had a debit card issue. My debit card just gave me so much trouble. Thank you Ricco for providing excellent customer service to me when I needed your help. I hope you get EVERYTHING YOU DESERVE!!!!! Much success!!!!! ❤️❤️❤️❤️”
“These guys were awesome. Banks always take time, which should be expected. They made my wait comfortable and helped with everything I needed to get done. One of my best banking experiences ever.”
“Customer service is always outstanding. Been with them for almost 2 years and both my cars financed with them. Best rates % on the market working with everyone no matter your credit score.”
“Good evening how are you doing I would like to say Fairview has been awesome wonderful honors loyalty nice kind wonderful I'm glad to be a part of the this Bank my 15 years there man I had no complaints on nothing it's been all wonderful I appreciate the love and support of kindness and everything when you walk in there so it's been everybody been wonderful your staff everybody been wonderful each branch I have went to if I've been wonderful thank you I just want to share the survey for all the places I have been they thank you again and looking forward to being with you all the more and more thank you I appreciate it and have a great day”
“Super friendly staff and they were so helpful in helping get things set up. They were a bit short staffed, but all had great personalities and were so welcoming despite that.”
“I had a great experience today at PNC bank Ballantyne village.The moment I entered all the staff was very welcoming,and were very happy to help.Opened my new account Manager Ashley done it smooth and efficient way,Thanks a lot”
“One of my favorite fifth third locations. The staff is very helpful and knowledgeable. Christine went above and beyond, helping me with my banking needs. Would definitely recommend this location!”
“What originally started as the worst banking experience I’ve had turned into the best at this SECU location because of Adam Z. Shapiro. I had been trying to get a check deposited from Chase Bank but was originally told at the first SECU they wanted to hold it for 10 days but referred me to directly take it to Chase to cash since it was their account and check then bring the cash back to deposit it with SECU. So I did. After an hour in traffic due to a bad wreck (hope everyone was ok) the closest Chase was closed due to power outage from the accident. Found the second closest Chase that was 25 min away. Chase Bank wouldn’t cash the check because I didn’t have an account with them. Not only did they NOT offer for me to open one with them but even after letting them know I had already been given the run around at another location and had driven to a second location that’s power was out they let me sit there for 35 minutes just to tell me they wouldn’t cash a check that THEIR bank backed. It was 4:48 and I found the closest SECU and drove there to see if anyone would be willing to help me. I bank with SECU. I walked straight up to Adam and man am I glad I got him after all this mess. He was so nice and professional and genuinely wanted to help. He took care of me and had me back out the door in probably about 5 or less. Wish I would have gotten with him first after spending too much time out of my day over this. I recommend SECU and their services, but especially this location and Adam. Turned my day right around for sure. Adam if your supervisor sees this, they should treat you to lunch. ; ) You’re great and I hope you feel valued because you are a definitely an asset!”
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“2024 Update: They are now well staffed most of the time and the service has been good my last few visits. The most recent stop the teller even found me a deal on a service I needed when she could have just charged me a fee and I wouldn't have known any better!
2021: So, as an ATM it's ok. Lobby is always understaffed and slow.”