Fifth Third Bank & ATM has received mixed reviews from its customers. Recent feedback indicates improvements in staffing, with good service reported during visits. Customers appreciate the helpfulness of the tellers, who often go above and beyond, such as finding deals on services instead of charging fees. Many long-term clients express loyalty due to the caring attitude of the staff, highlighting individuals who have provided exceptional assistance throughout various banking processes. While most experiences at Fifth Third Bank are positive, some customers have noted issues with understaffing in the lobby and slow service. The bank offers beneficial features like Early Pay and a grace period before charging overdraft fees, which are well-received. However, there have been concerns regarding promotional offers not being recognized correctly, leading to frustration. Overall, Fifth Third Bank & ATM is valued for its friendly and helpful staff, although some technical issues have affected customer trust.
I love my bank! Sara, Debbie, and sam are so lovely and helpful. I always leave happy. I've been with this bank since I was a teen and I am loyal because they are amazing! Debbie was so helpful today with helping me to notarize a document for my children's school I can't sing enough praises for these employees!
March 2023
I have always had good experiences here. Staff has always been friendly/helpful. I opened an acct in Dec and had no problems receiving my bonus. The Early Pay feature is great and I love how they give you 24 hrs before charging any overdraft fees. Great place to bank!
May 2021
Fantastic service! Not a customer, but have used them several times... always great service.
