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January 2024 by Jean Omoletski
Hello! Just want to express my gratitude on the professionalism at the Goodyear store in Waxhaw, NC. Had a state inspection done and a brake issue was apparent. Service manager John took the time to see if and warranty or recalls were outstanding for this and there was. I was able to get the work completed and back for rein-spection and get it passed. Thank you all for your outstanding service.
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December 2023 by Hillary Tobin
Great experience for an inspection! Very quick and easy!
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December 2023 by Ralph Jones
Great service, Dennis is always helpful and efficient! Tire pressure check fast, smooth and free!
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November 2023 by Dorine Klietz
Dennis and Aiden are amazing. They took great care of me. Trustworthy, professional, dependable. I'm a repeat customer and will be back. Highly recommend.
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November 2023 by Andrea Purdy
I got an oil change and nc state inspection today. The whole process was easy peezy and Dennis was great! Highly recommend coming to Waxhae Goodyear for all of your auto servicing needs!
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October 2023 by Frank Chopski
Visited this location twice in the last week. One for a tire leak and the other an inspection. Both visits had me in and out quickly with friendly service. This is our new place to take our family cars.
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October 2023 by ethan hames
Came here for inspection and was greeted by Dennis. I had somewhere to get urgently and he put me a few spots ahead of people so I get out of here quick. Couldn’t ask for better service!
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October 2023 by Kyle Edmondson
Dennis was awesome and honest. They quickly got my tire fixed with great service! Couldn’t recommend more.
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October 2023 by Stephanie Esposito
Dennis and Jacob saved the day! I would’ve been walking home with three kids if it weren’t for them! I got a flat tire at 5:55PM and by the time I wobbled into the parking lot they were locking the door. I am so grateful that they unlocked it and helped me. It was officially after hours but they were so kind and professional. They didn’t make me feel like I was imposing or ruined their night. (Which I was worried about! Who likes working late?!) I was a little frantic but they were so cool and that calmed me down. They even offered to drive us home if we needed to order a replacement tire. Thankfully it was fixable. They both stayed until it was fixed and I was safely on my way. Thank you so much Dennis and Jacob! It’sgreat to know there are still good selfless people in this world.
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October 2023 by Stacy Randall
My daughter was driving behind a truck towing a trailer full of debris when a piece of metal fell out and damaged one of her front tires. Her tire deflated very quickly and the rim was bent. So, we took it to Goodyear in Waxhaw and were bracing ourselves for an expensive replacement/repair bill. Imagine our happy surprise when not only were the tire and rim both repairable, but we weren't even charged for the tire repair and the rim repair was VERY reasonable. Along with getting a blown out tail light replaced, our total bill was only $77.00 - and it was all done in less than two hours! We've always been good customers of this location and we'll continue to bring our vehicles here knowing that we can always count on top notch customer service and honesty that is hard to find these days. Thanks, Goodyear!
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October 2023 by K Bialo
Have been going here for years and have always received great service on all our vehicles. Dennis helped me out today, getting our car in and out quickly without any issues.
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October 2023 by VICTORIA B
Dennis and team are excellent to work with! Got me in right away on a busy Saturday afternoon and I was in and out. Excellent customer service- highly recommend!
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September 2023 by JASON HARPER
Top notch customer service taking care of all 5 of our vehicles! Dennis and Jason and the whole crew at Goodyear really take the time to explain what’s needed BEFORE they do the work. They don’t try to upcharge you on every service. We have 3 daughters all driving and they’re very kind and patient with them, which is most important. I’d highly recommend getting your vehicles serviced at Goodyear in Waxhaw. Keeping your family safe on the road is most important!
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August 2023 by Louis Woodson
This place has terrible customer service and they play the classic bait and switch. Avoid these guys at all costs. I booked an appointment for an oil change online for $75, ok fine. I show up for my 11:00 appointment and they tell me not only will it take 2 hours, it will actually cost $120. So what is the point of booking an appointment if it's going to take 2 hours? Then to add insult to injury the "recommended" oil change that was $75 online is now $120. Shameful! Went to Valvoline got it done in 10 minutes for $100.
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July 2023 by Robin H
Had scheduled an appointment specifically for an inspection. I get there. The guy at the desk is on the phone. Doesn't even acknowledge me for a while, not even a glance up. When he finally does, he sighs and asks what I'm here for. Tell him I have an appt, he looks me up, then asks why I'm here, even though I was specific about the appointment during booking. I tell him an inspection and he replies that they dont have an inspector in today. No options given on any suggestions or alternate appointments. I said cool and just left. I used to use Goodyear a lot, but slowly haven't been over the last few years due to poor service. This definitely confirms the sentiment that I won't be.It'd be one thing if I was acknowledged, even just a head nod. And another thing if another option had been provided (ie, rescheduling option).
