Best Western Smoky Mountain Inn is a highly recommended hotel known for its friendly staff, clean rooms, and pleasant atmosphere. Guests appreciate the comfortable beds and well-maintained accommodations, with many noting that the rooms are clean and offer a good view. The hotel’s location is convenient, situated off the expressway with easy access to other parts of town, though the access road has some potholes and there is road noise from the expressway, which is not noticeable inside the rooms. Breakfast options are basic but satisfying, including hot coffee, waffles, and microwave items like bacon and omelets. Some guests suggest that adding more breakfast choices such as eggs or more variety could improve the experience. The staff is often praised for going above and beyond, helping guests with extra items, providing discounts, or assisting in emergencies, which creates a welcoming environment. Guests find the hotel to be a good value, clean, and safe, especially given its location and exterior entrances. Overall, Best Western Smoky Mountain Inn offers a pleasant stay with friendly service, comfortable rooms, and a cozy view, making it a top choice for travelers visiting the area.
Little hesitation to stay but it did get good reviews so we went for it and surprisingly it was pretty nice....room was clean front desk was very accomodations all in all it was nicer than expected....
April 2026
excellent deal for the price point! it's nothing fancy but you won't find a better deal in that area. would stay again for sure. very easy access to Blue Ridge Parkway as well which was great. they also surprise you with a small welcome package in your room when you arrive which was an added bonus!
February 2026
A nice place and a bargain . Great Location and clean.
Property Amenities: 24-hour front desk, Picnic area, Free breakfast, Fitness facilities, Safe-deposit box at front desk, Conference space, Luggage storage, 24-hour business center
