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November 2023 by Rick Taylor
Just bought the Husqvarna 592 XP from GER, the employees were polite and very helpful. They answered (my many) questions flawlessly. This is the ONLY Husqvarna dealership within 75 miles from my home. GER had tons of chainsaw equipment., their shelves were handily stocked. ? I'll drive the extra miles from now on.Waynesville Bypass has old men standing around scratching their @$$. They offer no help with buying parts, and the atmosphere is like a morgue. Avoid Wavnesville Bypass, at all cost.
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November 2023 by Brian Wienke
Dennis has helped me several times with parts and is always willing add a thought or to about what else I should think about. Appreciate him
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November 2023 by Nathan Graham
I have been a repeat customer of this business for several years. Most recently I had purchased a professional grade chainsaw in 2020. Since I had purchased the saw it began progressively pitting in the crankshaft assembly. The saw still under warranty I took to General equip to have the saw either replaced or repaired. They did not want to help but I insisted that since they were the nearest service dealer for husqvarna, i bought the saw from them they should help. The sales rep that sold the saw argued that I didn't buy saw from them. I showed the paper receipts and he quit arguing about that. He then accused me of dipping saw in a barrel of acid. I told him to quit falsely accusing me, he then accused me of putting fertilizer on saw. Which I had not done either of these stupid accusations. He finally agreed that it was a issue that needed addressing. After a month 3 weeks I call him he said he was still waiting hear from the manufacturer. After 2 months the next week I went to dealer and confronted them face to face. They accused me again of putting those chemicals on saw and the manufacturer refused to correct problem. I informed them to quit committing slander against me. The manager apologized to me, after a long conversation I convinced the manager to call husqvarna while I was there. He immediately told husqvarna that I said I put fertilizer on the saw. I immediately corrected him loud enough that the woman on the other end of the phone heard. She also took down the information to look into the matter. One week later general called and said the manufacturer is going to replace the faulty parts under warranty. They have the parts and are shipping them immediately. I called two weeks later , they said the part hasn't arrived yet. He also told me it might take him 2 years to repair saw. It at this point has been 3 months the saw has been at there shop. My dad went with me the day i went to the shop to find out what problem was. he asked one of the salesman how much the largest woodsplitter daily rent fee was. Guy said $500 per day. I heard what he said as did other customers. There was a friend of mine called 3 days later, he asked about the splitter fee.the same salesman said $77 per day. The employees at this location are rude and just a bunch of smart aszes. Use caution when doing business there. The only polite helpful person there was the one mechanic I met. he agreed with me that It was simply a manufacturer defect on the saw that needed replacement under the warranty
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September 2023 by Mary H.
We rented a big sander for our two back decks. It worked great! Got the job done very quickly. Returned it early and got some money back to boot! All the employees are exceptionally nice and friendly. Michael helped us thru the whole rental process. He was very knowledgeable and kind. I highly recommend this company !
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September 2023 by Grant R
They ran additional charges on my card after the equipment was returned without authorization. If there are going to be added charges after a return they should state that when the rental contract is made not try and explain it after I call in to ask why my card was charged again. Untied rental doesn’t charge delivery fee or fuel charges so I’ll stick with renting from them.
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September 2023 by Deidre Soileau
Great advice and communication on first time rental of tiller. And zero problems!
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July 2023 by John Seaman
Love renting from these guys. They always have what I need available and are very affordable
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May 2023 by Wm Plante
Overall great experience. I recently bought a brush trimmer and they helped me get the right model. Didn't try to upsell me needlessly. Solid people.
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April 2023 by Stephen Henry
Very friendly staff and a good selection of products.
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February 2023 by Jody Smith
I've used this company for years! They service my lawn mower and chain saw. They are so friendly and knowledgeable. Thanks guys!
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February 2023 by Kevin Rufty
Called on a Friday afternoon needing a wood chipper the next day. They had a 7" chipper available and I picked it up the next morning. The staff was very friendly and even gave me a discount for being a first time customer. Really great experience and awesome prices. Will be renting from these folks in the future!
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December 2022 by M Riggs
General Equipment is awesome! We get great service and turnaround on our lawn mower service and repairs. We rent a leaf blower every year for a reasonable price and the rental personnel go above and beyond helping me fit the blower on my back and provide everything I need. And last but not least, the sales staff helped us determine the perfect lawn mower to purchase for the type of yard we mow. I can’t say enough good things about the staff at General Equipment!
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December 2022 by Karen T.
I brought a chainsaw to General Equipment this morning. I explained what was going on and a gentleman that worked there immediately started looking at it, diagnosed the issue and fixed it right there in the spot! The gentleman at the front counter was so friendly and very knowledgeable. I highly recommend this business! A+++++
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August 2022 by Royce Clay
I’ve rented here for 10+ years, and have always been taken care of by the staff, often led by Dennis at the front counter. He is a professional that has helped me numerous times. Their prices are fair (more so than say, Sunbelt) and their equipment is in good shape. A couple times I’ve had issues with machines and the bill was rectified accordingly. Dealing with a local, smaller business literally pays off sometimes.
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August 2022 by John & Debbie Anderson
Top Notch Customer Service! A pleasure to do business with, better prices and more options than Sunbelt!Highly recommend ?????
