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December 2023 by Richard U.
Stay away from this Tmobile store and it's Assistant Manager, Caleb. It's scam time. They sell you a promotion phone and 1.5 months later when you get your bill that includes an extra $250 in monthly payment (which was not, repeat NOT, in the invoice), you go back to the store to return the phone. Caleb, practically in a screaming tone, refused the return saying the 14-day period for returns had expired. When explained that the bill arrived 1.5 months later, his response was "Tough luck". In any case, Tmo's Executive Response team called today with an apologetic answer and eliminated the monthly payments. Tmo is great but go to their Patton Avenue or Tunnel Road stores. This one and its personnel suck.
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December 2023 by Andrew Snavely
Our family experienced great customer service switching from Verizon to T-Mobile.I spoke with Olly who answered my many detailed questions thoroughly, helping us find the best deals and service plan for our family's differing tech needs. When I returned to the store to purchase our new phones and plan, Olly was incredibly thorough in helping get everything set up according to our needs while explaining what was being done throughout the process.I have never experienced a more informative, friendly, and easy service set-up. Troubleshooting plan options with trustworthy, skillful, service reps ready to take the time to understand your individual needs makes such a difference!
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October 2023 by Amber
The store manager is deceitful. He seriously misrepresented the promotion and what our total bill would be. It seems like T-Mobile might be a descent company based on my multiple conversations with support regarding this, but this store in particular is run by someone who is very untrustworthy.
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September 2023 by Cheryl Parker
Over charges didnt work well. I tried to cancel for3 mouths still getting charges
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August 2023 by william wilde
Agent misrepresented promotions, products and kept changing her story with regard to what she told me and my wife. Free phone, we will payoff your account for you and other promotional sales falsehoods. Fortunately after a month and a half of unprofessional ignorance, T-mobile corporate apologized for her incompetence and helped make things right.
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July 2023 by Laurie Quinn
Do not believe a word they say! Free phones are not free and all of the calls and store visits do no good. Liars and cheats, can't wait to get out!!! Weaverville store.
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June 2023 by Doctor Paranoid
My wonderful inexpensive t-mobile internet router died. The staff at the Weaverville store were so helpful and so polite. I had whole new system in minutes -- no hassle, no guilt-tripping: just excellent courteous customer service, they way it ought to be. I told them I'd give them eleven stars, so here are six more: * * * * * * !
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June 2023 by Lisa Hawkins
Went in with friends to possibly change carriers - agent Olly was fantastic to explain all options of plans- answers all questions reliably and accurately.
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June 2023 by Robin Conner
Great Customer Service at Weaverville location! Nathaniel and Kolby are awesome!!
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April 2023 by Caleb Beasley
Great service and help compared to other stores. Staff was friendly and the customer service was top tier.
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March 2023 by Vicki Lynn Passmore
I visited the new store I'm Candler.Makayla was soooo helpful. She has very helpful, kind, and knowledgeable.Thank you Macklya ??
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February 2023 by John Miller
Friendly staff but salesy
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December 2022 by Keri Katzmire
Absolutely wonderful staff. Came in and didn't expect them to have my screen protector, Olly was wonderful and found one for my phone.Such energetic and happy people in here
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October 2022 by Susana Salas
The store is nice there's one retail with white hair that is so nice and helpful. In my opinion t.movile does not have great deals I think could be better but is not the fault of the people who works there.
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September 2022 by Adam DeVito
I had a great experience switching my service from ATT to T mobile. They were friendly and helpful and the service is reliable.The problem occurred when my bill was $12 more a month than originally stated. After multiple trips back to the store I was told the original sales person “did the math wrong” and there was nothing they could do.The manager has yet to call me back after almost 2 weeks since I spoke with her in the store. I’m hopeful this issue can get resolved and I can change this review in the future.
