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March 2024 by colter999
Been here for 17 years. I will be switching to Verizon everybody that works here is only out to get your money they are pathetic
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February 2024 by susan Luviano
very bad experience with this people this morning they dont even help in anything they don't want to work. not even ofer help to activate the new phone, very bad service very desapointed with this people.
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July 2023 by Christina Roby
When you try to call someone or they try to call you it doesn't work... It says cellular network not available for voice calls... Wth is up with that????!!!!
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April 2023 by Annette Riddle
Colin helped me today. He was so awesome!! Extremely helpful and patient, I left there feeling as if I'd known him forever.
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March 2023 by Billy A.
If you will check all my reviews, 99% of them are fantastic!! I always take the time to review good food, good service, good experiences. Only once have I made a negative review. Well, here's #2. US Cellular in Northridge Commons in Weaverville, NC is positively AWFUL!My 70 year old father-in-law recently upgraded to a new iPhone. Long story short, it wouldn't ring. It wouldn't alert him to anything. Folks were calling his house phone and telling him that they had been trying his cell several times and got no answer. It was because it was not ringing. He could send and receive texts but could not delete any of them. He kept getting a message to plug in his phone and connect to WiFi in order to do that. My father-in-law only lives about 3 miles from US Cellular in Weaverville, so he went to the store to get help with his faulty phone. 5 TIMES!!! Just so that's not missed, read it again: he went to the US Cellular store in Weaverville on 5 different occasions in a weeks time. Absolutely ZERO help from anyone in the store on any of those occasions. But . . . he was told the main reason why his phone wasn't performing correctly is because he didn't have enough storage and needed to upgrade that. TOTAL BS!I guess getting somebody to pay that .99 cents per month is a more lofty goal that actually helping your customer and their needs. 5 TIMES!!!And if you knew my in-laws, most in Weaverville do, they are the nicest folks you will ever meet. So they didn't complain at all. But the story needs to be told. US Cellular, train your employees to deal with phone issues. But if you HAVE properly trained them, then demand they put that training to work while they're at work or find another place of employment. Because a few of the current ones in the Weaverville store aren't giving the customers anything in the way of help. *Update: my wife called the 1-800 number and spoke with an associate who actually took the time to listen, advise, and the phone is now working perfectly. Less than 30 minutes and this female associate, who didn't have the actual phone in her hands, gave the correct steps to remedy the issue. Amazing what an employee can do when they actually give a crap about their job.
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March 2023 by Ethan Earwood
The worst phone service I’ve ever had I’m sorry I swapped over to them I encourage people not to use them. You will be highly disappointed to bad I can’t give negative stars
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October 2022 by Crying wolf Hughes
Been with them a few years always get great service with no problem
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October 2022 by Marie C.
Super kind folks here. They let me in even though I arrived a minute before closing and worked with me after they had locked their doors for the night. I was trying to see if the US cellular home internet plan was available at our home in Weaverville. Sadly it was not, but they gave me the information to contact their tech to see if getting a booster would be a possibility. Excellent customer service.
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September 2022 by Richard Spinelli
Was in the Weaverville US Cellular store today and had a great experience.Charles the representative was amazing. very patient and understanding and very informative. I highly recommend this place !!
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May 2022 by Travis Brooks
Service is no good , their customer support is no good they could cure less if they help you or not.
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April 2022 by Brandon G
920 on a Saturday trying to get a new phone and the doors still haven’t opened. Store hours are 9am-7pm Mon-Saturday?? No sign on the door and Also no way of getting a live human on the phone. Great way to run a business!
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April 2022 by A Griffith
I go to the Weaverville store because our local store can not do half what Weaverville people can do! If I have issues our store says they can't fix it and so I drive to Weaverville. They can always fix it. If I ask questions at the local they say no you can't do that. Turn around Weaverville says yes you can! And it gets done!They are just a top notch store to me. I've been here lots of times. Also DJ is a super nice employee! Great personality for customer service job. As all their staff does a good job!
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January 2022 by J R
I go to the Weaverville store because our local store can not do half what Weaverville people can do! If I have issues our store says they can't fix it and so I drive to Weaverville. They can always fix it. If I ask questions at the local they say no you can't do that. Turn around Weaverville says yes you can! And it gets done!They are just a top notch store to me. I've been here lots of times. Also DJ is a super nice employee! Great personality for customer service job. As all their staff does a good job!
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November 2021 by Stephanie Massey
Rude mask nazis. Took my business elsewhere. Wouldn't recommend.
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November 2021 by Anna M
I go to the Weaverville store because our local store can not do half what Weaverville people can do! If I have issues our store says they can't fix it and so I drive to Weaverville. They can always fix it. If I ask questions at the local they say no you can't do that. Turn around Weaverville says yes you can! And it gets done!They are just a top notch store to me. I've been here lots of times. Also DJ is a super nice employee! Great personality for customer service job. As all their staff does a good job!
