Ann Taylor offers women endless style options and versatility for big days and every day, providing a wardrobe of possibilities from tops and sweaters to pants, denim, dresses, skirts, suits, shoes, accessories, and cashmere. Reviews consistently highlight outstanding and phenomenal in-store customer service. Staff members are described as nothing but helpful, amazing, beyond helpful and kind, and as having great fashion sense. They provide seamless service, assisting customers in finding their correct size and fit, helping to update wardrobes, and making shopping fun instead of frustrating. Specific assistance noted includes going above and beyond to email pieces in the correct size and colors to facilitate easy ordering from home, and adding a personal touch of elegance with a handwritten note. The staff is commended for showing no bias and being extremely helpful even to those shopping for professional attire for the first time. This exceptional service leads customers to state they will be returning and cannot recommend the store enough. However, it is advised not to call customer service, as they are described as the most unhelpful people.
What a great store. Personalized service and great selection. Heather went above and beyond and even remembered us from shopping at the store a month ago. Their suit selection for young professionals is great. Thank you Heather for all your help!
February 2025
Heather is always so helpful! Most of the staff is very friendly! Thank you for the excellent customer service! 💎
July 2024
Heather was so beyond helpful and kind, making my experience picking out a couple of suits for work seamless. I can’t recommend her or this store enough. Thank you so much, Heather!
