Truist

Banks
Hours: Truist, a prominent banking institution, has received mixed reviews from its customers. While some have praised the excellent customer service and support they have received, others have expressed disappointment with the bank's handling of their financial matters. Customers have highlighted the friendly and helpful nature of the staff, particularly Kat, Karen, Kevin, and Betty, who have consistently provided them with the assistance they needed to manage their personal and business accounts. One customer even praised the exceptional service they received from Eyma, who went above and beyond to help them with a vehicle purchase, securing a better rate than their credit union. However, not all experiences have been positive. One customer, who was facing a significant increase in their mortgage payment due to inflation, encountered difficulties when they tried to make a payment to prevent the increase. The customer was told that they would need to contact the bankruptcy department, even though their mortgage was not part of the bankruptcy. This left the customer feeling frustrated and dissatisfied with Truist's inability to provide the necessary assistance. Overall, Truist's performance appears to be a mixed bag, with some customers enjoying a positive banking experience, while others have faced challenges in resolving their financial matters. The bank's ability to consistently deliver exceptional customer service and support across all its branches and departments remains an area for improvement.

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1. Wilmington, North Carolina