Firestone Complete Auto Care, located at 4416 Shipyard Blvd in Wilmington, NC, has been helping neighbors since 1926 with a wide range of vehicle services, including maintenance, tires, and repairs. Customers have shared varied experiences, highlighting both positive and negative aspects of their visits. Many appreciate the ease of scheduling appointments online and commend the courteous and efficient staff. Some repeat customers have reported satisfaction with services performed on multiple vehicles, noting competitive pricing compared to dealerships. However, there are also concerns regarding service quality. A few customers reported issues with brake replacements leading to damage on their rims and unresolved grinding noises, while others experienced delays and incomplete work during oil changes and tire rotations. Despite these issues, there are positive mentions of staff members like Joel, who provided helpful assistance and attentive service. Overall, Firestone Complete Auto Care aims to offer reliable and affordable auto care solutions, with many customers expressing a willingness to return for their vehicle needs. The combination of comprehensive services and a commitment to customer satisfaction makes this location a notable choice for Wilmington residents seeking auto care.
Very friendly, fast, and attentive!! Joel was great!
Came back a couple months later for tire plug and inspection. Griffin helped me and was very friendly and got me in and out quick!
March 2026
Mason Taylor, service representative at Firestone is great at making the customer feel appreciated. He listens to the customers needs and wants, and offers his professional insight based on how to make a situation better. Please go to Firestone, and support Mason and his continued growth within the company.
March 2026
Mason took great care of and was great to work with. Smiling faces and a great experience means I'll be back and will recommend this shop to others, too. Thanks y'all! It's really nice to see people actively caring for their customers needs and helping them out when possible. Thanks Mason. Thanks Mike.
