Firestone Complete Auto Care, located at 4416 Shipyard Blvd in Wilmington, NC, has been helping neighbors since 1926 with a wide range of vehicle services, including maintenance, tires, and repairs. Customers have shared varied experiences, highlighting both positive and negative aspects of their visits. Many appreciate the ease of scheduling appointments online and commend the courteous and efficient staff. Some repeat customers have reported satisfaction with services performed on multiple vehicles, noting competitive pricing compared to dealerships. However, there are also concerns regarding service quality. A few customers reported issues with brake replacements leading to damage on their rims and unresolved grinding noises, while others experienced delays and incomplete work during oil changes and tire rotations. Despite these issues, there are positive mentions of staff members like Joel, who provided helpful assistance and attentive service. Overall, Firestone Complete Auto Care aims to offer reliable and affordable auto care solutions, with many customers expressing a willingness to return for their vehicle needs. The combination of comprehensive services and a commitment to customer satisfaction makes this location a notable choice for Wilmington residents seeking auto care.
Quick service and good communication. Mike especially was very helpful and explained everything thoroughly
August 2026
Fast efficient service and reasonable pricing. Always get their lifetime alignment and check regularly- tires last longer!
August 2026
The guys here are great & friendly! A little disappointed in the time it took. I was told it would be about 2 hours and it took 3 1/2 hours. I just showed up after 3 hours and waited until it was done.
