First Bank in Wilmington, NC, is a community bank that offers a range of financial services including personal banking, business banking, digital and mobile banking, mortgage loans, insurance options, and wealth management. Located conveniently off Eastwood Road, it provides a friendly, local experience with personalized service from bankers who know the community and their customers by name. Many customers appreciate the helpful and courteous staff, mentioning tellers who are always available and make banking pleasant. The bank is known for its thoughtful touches, such as free books for kids and warm cookies on Fridays. Customers have expressed high satisfaction with staff members, noting their professionalism, kindness, and willingness to assist with both personal and business needs. Some reviews highlight the positive impact of helpful employees during important moments like opening new accounts or managing mortgage loans, with staff members going above and beyond to save customers money and provide guidance. While there are occasional limitations associated with brick-and-mortar banking, such as interest earnings being low and some human errors, customers find that in-person services are still valuable for certain transactions. Overall, First Bank is considered a good choice for those seeking a local bank with personalized service, reliable support, and a community-oriented approach.
I have worked with First Bank for many years and they have always been able to help us with our needs. And Natasha has been very helpful from the start to the finish with any banking needs.
October 2025
Natasha at First Bank of Landfall is truly a joy and a pleasure to work with. She has unmatched real world knowledge and a deep desire to put her customers first. Natasha makes the process smooth and seamless. I would recommend her to anyone needing assistance with their banking needs.
May 2025
Long time and completely satisfied customer. This store MUST have the highest CSI? Thank you.
