First Bank in Wilmington, NC, is a community bank that offers a range of financial services including personal banking, business banking, digital and mobile banking, mortgage loans, insurance options, and wealth management. Located conveniently off Eastwood Road, it provides a friendly, local experience with personalized service from bankers who know the community and their customers by name. Many customers appreciate the helpful and courteous staff, mentioning tellers who are always available and make banking pleasant. The bank is known for its thoughtful touches, such as free books for kids and warm cookies on Fridays. Customers have expressed high satisfaction with staff members, noting their professionalism, kindness, and willingness to assist with both personal and business needs. Some reviews highlight the positive impact of helpful employees during important moments like opening new accounts or managing mortgage loans, with staff members going above and beyond to save customers money and provide guidance. While there are occasional limitations associated with brick-and-mortar banking, such as interest earnings being low and some human errors, customers find that in-person services are still valuable for certain transactions. Overall, First Bank is considered a good choice for those seeking a local bank with personalized service, reliable support, and a community-oriented approach.
The people at landfall are so nice and friendly all the time. Dot is the best I drive past other branches to go landfill.
December 2025
It is such a joy banking at First Bank. The employees are THE BEST and are always willing to help.
October 2025
I have worked with First Bank for many years and they have always been able to help us with our needs. And Natasha has been very helpful from the start to the finish with any banking needs.
