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February 2024 by Andrew Baird
Big Thanks for the Awesome Cats!Hey New Hanover Humane Society Team,Just wanted to drop you a line to say a massive THANK YOU for hooking me up with the coolest cats ever! Adopting Clyde and Miles from you guys when they were little kitties in 2019 has been the highlight of my life.Your crew made the whole process a breeze, and it's clear you care a ton about your furry residents. The vibes at the shelter are top-notch, and it definitely rubbed off on these two rockstars.Clyde and Miles are loving life. Their antics and cuddles are making my days a whole lot brighter. Kudos to you for making sure these furballs find awesome homes!You're not just finding homes for pets, you're making families. Keep rocking those pet matchmaking skills!Thank you so much for what you do!Andrew BairdFormer resident of Wilmington, NCCurrently living in Pennsylvania
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February 2024 by Tammy Register
Adopted 12 month brindle boxer mix she's such a wonderful dog named her Riley everyone was so wonderful an this place would definitely go back to try an home another one
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February 2024 by Jason Lowder
Love those puppies. Good people.
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February 2024 by Ori Brachfeld
We went there to set up a fundraiser for them and came home with a beautiful doggo. The facility is clean and well staffed. The animals in their care were well tended to.
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February 2024 by X-Tina 0821
Went to donate some towels to them and stopped in to see these 2 sweet cats. ?
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December 2023 by Kiely Ray
Compassion at the humane society is a standard however not at the New hanover humane society nor is there professionalism or eagerness to find a solution to problems that should’ve been found during a through medical assessment/vetting process which they stated had been done and sent us home with papers stating the same. On November 20th I adopted a “healthy” cat as stated per staff and medical records given at the time of the adoption, I was weary to adopt from there due to the dog kennels being closed for kennel cough, I went against my intuition and better judgment and adopted my cat at a price of 125 dollars. Within 2 day my cat had progressively gotten a cough and respiratory issues tried to call however due to holidays they were closed, on the 24th when vets opened again I reached out to our private vet and was told he had a upper respiratory infection and 3 rotting teeth. Called the humane society when they reopened to see what could be done and to let them know there must have been some sort of cross contamination between the dogs and cats, they were not willing to do any kind of reimbursement for out of pocket vet fees or take responsibility that I got a sick cat with dental problems from them, instead they said “ you can surrender him back to us” that was there solution to a new pet adoption. Growing up my family has always adopted from Guilford, Yancey, Forsyth county shelters and a variety of rescues and with dealing with all of these we have never been treated with these types of unprofessional staff or substandard practices. Be very cautious about bring home a pet from this particular shelter or donating money to an organization that misappropriates your money.
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November 2023 by Kiely R.
Compassion at the humane society is a standard however not at the New hanover humane society nor is there professionalism or eagerness to find a solution to problems that should've been found during a through medical assessment/vetting process which they stated had been done and sent us home with papers stating the same. On November 20th I adopted a "healthy" cat as stated per staff and medical records given at the time of the adoption, I was weary to adopt from there due to the dog kennels being closed for kennel cough, I went against my intuition and better judgment and adopted my cat at a price of 125 dollars. Within 2 day my cat had progressively gotten a cough and respiratory issues tried to call however due to holidays they were closed, on the 24th when vets opened again I reached out to our private vet and was told he had a upper respiratory infection and 3 rotting teeth. Called the humane society when they reopened to see what could be done and to let them know there must have been some sort of cross contamination between the dogs and cats, they were not willing to do any kind of reimbursement for out of pocket vet fees or take responsibility that I got a sick cat with dental problems from them, instead they said " you can surrender him back to us" that was there solution to a new pet adoption. Growing up my family has always adopted from Guilford, Yancey, Forsyth county shelters and a variety of rescues and with dealing with all of these we have never been treated with these types of unprofessional staff or substandard practices. Be very cautious about bring home a pet from this particular shelter or donating money to an organization that misappropriates your money.
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November 2023 by Suau's Adventures
I recently moved down here from New Jersey and needed a friend so I stopped by to check out the cats. I love how happy all the cats and dogs are here! I was able to find and take home a male kitty and he has been the best! I highly recommend stopping by if you’re looking for a pet!
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July 2023 by Rachel Miller
The staff is SO friendly and helpful and really want the best for the animals there.
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May 2023 by Keely Brown
Went in and adopted Tahkey! The staff was amazing!!! The process, smooth! 10/10
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February 2023 by Jean T.
I didn't go I couldn't find it but you were very nice over the phone yes I tried to get my information but my phone is messed up so thank you Jean
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January 2023 by Cindy Mastroianni
We adopted our kitten from here. The staff and volunteers are wonderful, and you can tell they really care about the animals they have here
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December 2022 by Kay S
Staff has a lot to learn about respecting potential adopters. My husband and I visited the shelter and fell in love with a certain adult cat. When we made our decision I wrote them an email through Pet Finder. We’re a military family and we’d be out of the town for just a couple of days so I kindly asked them if we could proceed with the adoption process, pay all the fees and pick up the cat when we come back and they just replied they couldn’t hold animals, not answering any other of my questions. We still want to try our best so we come back in person to the shelter 1 day later and show our big interest to provide this cat a home just for hearing from them that someone already applied for him and would pick him up next day (in a Friday). We’re sad because we’ve been emailing them for 3 days prior to that but ask preference in case the other person give up and they confirm and ask us to call next day. Ok, then we call and they are closed due to storm and we leave a message. On Monday we call again and first someone says the cat is there and available and then transfer to someone else that says they’re waiting someone to pick the cat up that day and if they wouldn’t the cat would be available, so we shall call again next day. On Tuesday we call them once again and the same happens: first they say the cat is available and then say they’re still waiting for someone picking him up, but aren’t really sure so we should go there the following day. We offered to send the forms by email (we were returning home) and they say we have to do that in person so we ask if they could already check with our condo the information they needed for proceeding with the adoption and they say they’re going to call us back. They never did.Then we hurried up traveling during the night, started organizing the house for the cat and drove to the shelter just for them to say the cat had been taken just a few ago. That was truly disrespectful since we showed interest and commitment one week earlier and been for almost another week trying our best to find a way to adopt the cat even when we were out of the town. They just gave me a could reply they wouldn’t hold the cat for us when I mentioned our military obligations but hold the cat for almost 5 days for someone else. Plus, the staff seems completely lost, disorganized and don’t have a decent communication between themselves, saying more than once the cat was available and then not. There’s a younger lady that usually answers the phone that never really provides accurate information so she transfer to a rude older lady that always seems very impatient. When I gave them my feedback about the situation, this old lady said didn’t admit or apologized for their disrespectful behavior but instead was discussing with me mentioning their “rules” that themselves weren’t even able to respect! They could at least have called us and not making us waste our time like that! Totally disrespectful, specially to a veteran and military member that even with his obligations was doing his best for provide this cat a decent home!Also, I found out later in an adoption magazine this cat is positive for FIV and they never informed this during the visits, calls or even in Pet Finder app. This type of conduct is a shame for the county. You guys learn to show at least some respect for people because adoption is serious matter, it’s a long term responsibility and commitment that costs money and time! We were not doing a favor to any of you! I’m not adopting any other animal from this place and don’t recommend them. Search other institutions and rescuers instead.
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November 2022 by Maili Nielsen
I got my best friend from here. She was only 2 months old and they provided me with everything I needed to get me started with her
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November 2022 by Jennifer Karaman
I got a nine week old puppy yesterday and I love him... Everyone was very friendly to me.. and the shelter was very clean it didn't smell of dog at all LOL
