PetSmart is the world’s largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of many pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers appreciate the wide selection of products and the convenience of online shopping with the option to pick up at local stores within two hours. Some store locations provide services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. The staff at PetSmart generally receive positive feedback, with particular praise for employees who are friendly, helpful, and professional. Customers have highlighted the excellent service from employees like Brooke, who was cheerful, efficient, and attentive during their shopping experience. Additionally, pet trainers like Kat are appreciated for being thorough, patient, and giving valuable pointers, making training classes enjoyable and effective. However, some reviews mention issues with customer service, noting that some staff can be unpolite or unprofessional, and that the drive-up pickup app needs improvement. Despite this, many customers leave satisfied with their overall experience, recommending PetSmart for its wide selection, helpful staff, and quality pet services.
They have very cute gn pig here , staff are very kind amd helpful
January 2026
Mike in the fish department was very helpful in helping me learn how to get my aquarium started. Friendly and proffesional. I will be going back there for any pet needs.
January 2026
Needed to find an item for my dog. Asked stocking lady in an aisle. Told me which aisle and which side. Perfect. In and out in no time.
