Pottery Barn is a well-known retailer that offers high-quality home furnishings and decor. Established in 1949 in Chelsea, New York, the company now operates through a variety of channels including a vibrant ecommerce site, catalogs, and stores worldwide. Customers can shop for furniture, bedding, and accessories to create a beautiful and comfortable home. Many reviews highlight the helpful and professional staff, especially in providing design services. Customers appreciate the honest feedback, creative options, and personalized assistance from design consultants. Even when understaffed, the team remains kind, polite, and efficient, maintaining a high level of customer service. Some shoppers have experienced moments of being overlooked, but overall, the team’s efforts stand out. Customers also value the proactive communication, such as order updates without having to call. The welcoming atmosphere and knowledgeable staff, like Cindi Tilley, make shopping at Pottery Barn a positive experience, especially for those seeking help with curtains and window treatments.
We were looking for specific bedding for our bedroom and Robert in our Wilmington store called other stores to make sure we could put our pieces all together which solved all our issues. Finest pottery barn customer service yet.
August 2026
Wonderful customer service! Robert was super helpful and kind
June 2026
Love PB of course, and this loction is amazing! Everyone is so kind and helpful - Maggie from Mayfaire PB was especially helpful and went above and beyond to assist me! Great store :)
