Safelite AutoGlass in Wilmington provides windshield repair and replacement, offering both in-shop and mobile service for convenience. They repair chips and cracks quickly, often in as little as 30 minutes, and handle the recalibration of advanced safety systems. The service is insurance approved and comes with a national warranty. Customers report excellent, easy, and professional service from initial booking to completion. Staff are described as friendly, competent, knowledgeable, and first class, making clients feel welcomed. Technicians are noted for being communicative, providing ETAs, and thoroughly explaining processes like recalibration. Many appointments are completed in a timely manner, with some customers in and out in under an hour. While most experiences are positive, some isolated issues are noted. These can include minor fit and finish concerns with the new glass installation, such as trim not sitting perfectly flush. Occasional logistical communication gaps, like not informing a customer about access restrictions for a mobile appointment, have also occurred. Despite these rare points, customers are generally pleased with the results and many would recommend the service to others.
Great experience. They update you on exact time. Send you drivers name and picture. Friendly technician who makes sure it is correct and cleans up everything.
December 2024
Need a windshield fixed or replaced, this local shop can do it right!
December 2024
Excellent service from entering the VIN on the website to getting a brand new windshield - all so easy on my part. A special shout out to Lewis who made contact twice on the day to give me an ETA and was very professional and friendly. A great representative of Safelite.
