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December 2023 by Savvy Traveler
Disappointing for a while. Latest has been the 5 business days it will take for my merchant credit as verified by Truist. This is $83 only. They have the $ “it is processing” Are you kidding me? In the days of instant transfers and credits? Prior issues: No functional ATM for like a month when merging and very few tellers to help at drive thru and inside. Before that I called for a medallion signature made an apt at the only branch in town with it, drove across town 45 min thru traffic to be rudely told they would not do it. What an irritating bank. This behavior is what makes banks lose clients and fail.
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August 2023 by Elena Boiarskaia
I now understand all of the negative reviews for this branch. I tried to open an account online using an offer that Truist bombarded me with for weeks. I filled out the entire application and they asked me to come in to verify my ID. I came to this branch and waited for over an hour only to learn that they are unable to honor the offer. They showed no interest in helping me or keeping me as a customer. With so many banking options, why would I go to this bank that clearly does not want my business?!
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July 2023 by Coleman Parks
understaffed, closed other locations to save money and now provide poor service. What a poor business plan when banks are making a killing.
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June 2023 by Jesse Jones
Horrible bank, no customer service, was good while BB&T. Do not go to this bank!
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April 2023 by C Hoffman
I can not thank Tanya Mack enough. Today was the last day to fund my 401K and needed to do a wire transfer before 4:00. I got there around 3 and Tanya got it done in no time flat. So happy she was there to help me get this done!
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February 2023 by Hortensia Carrillo
Never have an issue I deposited thru my phone with no problem whatsoeverLoved it
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November 2022 by Linda Joy Karsevar
I have called on Tuesday and twice on Thursday. No one has returned my call. I find the unacceptable . I have a mortgage on my home andI wanted to get some information on it. I am totally unsatisfied with the service.
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July 2022 by Mikeita Phillips
Stopped by today after having consistent issues with my previous bank, (rhymes with Shells Shargo) banker Tanya Mack was very helpful. She answered all of my questions and helped with making decisions based on my needs. Highly recommend working with her and I hope to do so in the future. You’re the best Tanya!! Thanks ?
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May 2022 by Maria Tetterton
Everyone in this location is wonderful! Dom Mitchell helped me yesterday by patiently searching though 6 months of deposits till he found the information I needed. He was wonderful to work with and I appreciate all he did for me!
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May 2021 by Lasha Pate
We went into the Mayfaire location to.get a check signed off on and were told by a woman who claimed to be the bank manager that the check had to be mailed to Atlanta to be signed. I know that Wilmington has several SunTrust branches, not to mention the state of NC. What an idiot.We went to another location and had no problem. The check was immediately signed. That was our first visit to the Mayfaire location and it will be the last.
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January 2017 by Clint McBride
From start to finish, Mrs. Suzanne Neblett did and exemplary job handling the entire mortgage process. We are grateful for all the hard work Suzanne put into securing our loan. She was organized, thorough and professional. She made sure we knew exactly what information was needed from the very beginning and if we had any questions, she was easy to contact and her response time was impeccable. Suzanne was always keeping us updated on the progress of the loan with constant communication. Her patience and kindness put her above the rest and we are so glad we put our trust in her. The quality of service provided was beyond our expectations and highly recommend her services. Clint & Lynn McBride
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January 2017 by Stephanie Lawson
Suzanne Neblett is an exceptional Loan Officer who is very helpful and knowledgeable with every step of the refinance process. She went above and beyond to make sure I understood the refinancing of my house and was very prompt when returning calls and relaying information and documents to me. I highly recommend Suzanne if your are looking for an outstanding and reliable person who cares about her clients!
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January 2017 by Emily McArthur
We were lucky to have found Suzanne through a referral from family friends who had done a refinance with her earlier in the year. We actually had decided to meet with a few mortgage loan officers prior to selecting one and once we met Suzanne we knew right away that she was the one for us. She was very courteous and professional and was very upfront with us about options. She was also very responsive, and answered emails and texts in a very timely manner. We would highly recommend Suzanne for anyone needing a loan officers services.
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January 2017 by Rachel Tisdale
I thoroughly enjoyed working with Suzanne! She was knowledgeable and efficient, but still communicated on a very personal level. She addressed all of my questions and concerns and made the whole experience comfortable and rewarding. I'd work with her again in a heartbeat!
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June 2014 by A A.
Huge delays in processing. SunTrust has a history of shady lending practices, including charging a "racial surtax" and Class Action lawsuits for forcing families to sign insurance premiums at closing so they have no choice. They have been sued by the US Department of Justice (DOJ) multiple times in recent years. I was denied a Doctor's Loan (A special mortgage program for doctor's) the day after my proposed closing date, when I was reassured that we were on track to close the week before. As a result, I lost a house that I could have prepared and gotten another lender for if I had enough warning, lost my deposits on the house, incurred expenses of $5,000+ ,and was subject to several unprofessional discussions, including a breach of privacy of my financial information. Nick Lay and David Schnepp were party of the Suntrust team who I interacted with. Despite their apologies for the misunderstanding and errors in processing my application--they denied to take responsibility on behalf of their bank's mistake. See the website I started at www.suntrustreviews.com: *Overview of this Bank's issues at: www.suntrustreviews.com/main * My story: * Top 10 Complaints:
