Truist
ATMs,
BanksHours:
1313 Military Cutoff Rd, Wilmington NC 28405 Hours
About Truist
Truist, a financial institution, has received mixed reviews from its customers. While some customers have had positive experiences, such as with the helpful and knowledgeable bankers Dominick and Tanya Mack, others have faced disappointments. Some customers have reported issues with slow processing times for merchant credits, a lack of functional ATMs, and limited teller availability during branch mergers. Despite these challenges, the bank's staff has been praised for their compassion and expertise in assisting customers, particularly during difficult personal situations. Overall, Truist's customer service appears to be a mix of excellent and frustrating experiences, with the quality of service depending on the individual banker and branch.
Most Recent Reviews
June 2026
Shantel was so nice and patient when dealing with a matter I had lots of questions about. I’m not a member of this bank but she was so, so helpful!!
December 2025
I have been banking with Truist since they took over BB&T & with BB&T since the late 90s although there's not a branch close to me now It's still a good fit for me
April 2023
I can not thank Tanya Mack enough. Today was the last day to fund my 401K and needed to do a wire transfer before 4:00. I got there around 3 and Tanya got it done in no time flat. So happy she was there to help me get this done!
More Comments(26)
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