Williams-Sonoma is praised for excellent customer service, both online and in-store, with helpful staff who assist in choosing the right products. Customers appreciate the quality of their merchandise, including cookware like Le Cocotte Staub and Kitchen Aid glass bowls. The staff in stores are often described as exemplary, making shopping a great experience. Many loyal customers enjoy their regular orders of products such as dish soap, counter cleaner, dish towels, and holiday treats like peppermint bark. Some find online ordering less convenient due to packaging, but overall, customers value the store’s high-quality products and trustworthy service.
My wife and I love Williams-Sonoma and the one located at Mayfaire in Wilmington, NC does not disappoint. This location has a nice selection of products to view and purchase. Every sales associate we have interacted with has always been very knowledgeable and friendly.
May 2026
I love this store, but the sales people tent to be pushy and follow you around the store. If you want to window shop, I wouldn't suggest this store. If you are planning on buying top tier and expensive kitchen equipment, then I would suggest shopping here. They're just not great for people who just want to look.
May 2026
Love this store if you are looking for kitchen appliances and things this is the place
