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November 2023 by Coco&Cookie
The way manager talk, they don't even deserve 1 starOne bad Apple will make Other Apples look badHelping someone, she was like, why did this person come to me to get help talking rude with customerKeep in mind that your job is there because of customers, not because of Corporate
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August 2023 by Keys To H.
I went into your store yesterday, August 31, 2023, with a printing issue that I was not confident could be resolved.Bailey not only resolved the issue, but she did so with patience, professionalism and kindness.
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May 2023 by Melidsa Mayer
It's kind of highway robbery when you ask for help, the lady gives me an ink that I took a cartridge and asked for the same one, got home took it out and it wasn't right. $70? The "tech" even took my old old threw it out. I asked her is she sure this was the right one, it felt lighter, she looked at me. Said it was. Horrible way to steal someone's money. Never again!
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January 2023 by Rex J.
3 times a charm that I've learned my lesson. The last 3 times I've uploaded documents online through Staples' website and provided "instructions" to follow when printing, the print associates of this store have ignored or completely botched printing off documents, either in the wrong order or forgetting to put the documents in a binding coil, despite me choosing option (Step 2 section) for a binding/coil on the website.Today, 12/27/22, I gave the benefit of the doubt for a 3rd time and conducted an online order to print off about 60 pages of documents, in a binding coil with 5 "TAB" pages as I needed this for an important upcoming presentation. Upon arriving, I was handed a package, yet again, of simply the store associate(s), printing off all 60 documents as loose papers in a package. The final price however, was of what I initially requested, which was to have the documents binded/coiled and actual tabs in the document sections.There were no coil/bindings nor any tabs present. I stated to the associate that I had requested a coil and tabs, but somehow, she stated that they did not see that I had requested for tabs or to have the document coiled. The final amount I needed to pay for this though was still reflected by the price. After pointing that out, I was then advised the information (instructions) was on the "last page" for including the coil/binding and tabs was somehow missed by the store and they did not "see that part". The last 2 times of coming to this same store after making an online print order of bind/coiled documents, I was was advised SAME story by other print associates, that somehow, the instructions provided to them from the store's own website, they DID NOT READ those instructions, which is quite concerning.The store associate elected to "fix" the issue with the missing coil/binding and after waiting a few minutes, I received the document in the package. I simply paid for the package and left the store due to some frustration of this issue happening now 3 times, but I did not show this frustration in the store out of respect for the associates.I was under the assumption she would also fix the tabs as I mentioned this as well, but unfortunately, I did not check the document before leaving and I should have because after reviewing when I returned home, some of the pages were somehow out of place and the "tabs" were printed on regular document pages instead of actual "tab" pages. So, the text that supposed to go on the tabs, are printed on regular plain paper, making the "tabs" completely ineffective since there are no tabs on plain paper sticking out from the documented booklet.At this point, I do not even feel like going back to this store again and would rather eat the lost $$$. I gave 3 separate chances and the benefit of the doubt for this store and each time this month, it has backfired. I understand places are short-staffed in 2022 these days and things are different than they were 3+ years ago. I understand; however, when store associates openly admit to not fully reading instructions written in plain text on customer orders from the company's own website online that reflects what they've paid for, that is very concerning.Lessons learned; never again.
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November 2022 by Riley Cook
I had a great experience. The two ladies working the printer section went above and beyond for me! This is a great location with great small town hospitality
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September 2022 by Diane
Came here for school supplies. Store opens at 11; it was around 11:30. Went to use the restroom and it was disgusting! All the trash cans were overflowing, the handicap stall was out of toilet paper and one of the other toilets had #2 all over it. No way all of that happened since they opened at 11 so who knows how long it's been that nasty. Disgusting!
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January 2022 by Hombre Malo
That will be my first and last time ever ever going to the Wilson location. The customer service was extremely messy and the employees there had some the worst attitudes and personalities I've ever encountered.
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September 2021 by The Celestial Nomad
The one staff member that I interacted with was very upbeat, helpful and professional. This store is very organized and clean. I will definitely return.Also. I found some good office items on sale, including a mouse pad for just 49c. :)
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June 2021 by New Girl
I wouldn't go to this store if it wasn't for the fact I need to print things regularly. The customer service is always horrible. I am never greeted when entering or leaving the store, even when they are looking right at me. I needed some help in the printing section and one lady was already being helped, there was two people back there. Instead of acknowledging me he just sat in the back talking. I waited for over 20 minutes just to get some more paper. The workers look like they are bothered by the fact that you are there.
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June 2021 by Ada Harris
Service good. Products unavailable.
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April 2020 by Dahyanna Hamilton
Ordered online for the 1 hr. Pick up at 11:14 AM got the first email right away telling that order was place and to wait for the pick up email. Nothing as of 12:30. Called the store and was on hold for over 20 minutes not once but twice. 1 hour pick up is false advertisement.
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February 2020 by Commodity Management
Worst place ever. A few months ago, they never applied the buy 2 get 1 free discount to the bubble wrap. I always had to ask and then wait for a manager. Now I go in to get one simple box, and it’s not in stock. I’m sure it’s because of the bad management (however, the managers were still extremely polite). I know now to stop at another staples on the highway when I’m out driving. Don’t rely on this one, it’s representative of Wilson...simply subpar. Just everything in Wilson is subpar except for prices on gas and food.
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November 2019 by Audrey Jones
I give them a 1 because The Mexican girl that they have working in the Fax department was extremely rude.... I asked her to call her Manager ...he did come to help... but he was just as unfriendly with no smile....I won't be going back to Staples again.... People that work in customer service should keep a ready
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September 2019 by David Dent
Rushed down before closing... Online store closing was advertised as 9:00 the time is now 8:45 as I am writing this. I got to store around 8:25 only to find a large pallet blocking the entrance. My luck.... :(
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August 2019 by George White
False advertising! Went by here to pick up an office chair for the better half. She found one she liked on a stack out with a price of $72 and change. When we got to the register the chair rang up at $179. The manager (Troy) was called over and said no it's only the grey version of the chair I picked up that was on sale (we got the black one). Took him back to the stack out and yes there was 4 grey chairs there but in the same stack out there was 4 black chairs with only one price that was above the black chairs! I asked Troy why were the back chairs in this spot with $72 price tag if they were not $72. He said they didn't have anywhere else to put them so he placed them here since there were the same model just different colors. I could understand if there were 2 price tags, one for the black and one for the grey, but there wasn't. Only one price tag above the black chairs. My warning is to make sure you check the price before you pay for something. You could pick up a chair thinking it's $72 because that's what the tag says get to the register, be distracted and not paying attention and get charged more than twice the marked price.
