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March 2024 by Ashley Bowes
Ever since we have got a new mail person they leave the package on the side of the garage while it’s raining and my packages are soaking wet . It’s fine to leave on side of garage but at least cover with plastic or walk to the front porch where there is shelter so the package don’t get soaking wet. Ups wraps our packages with plastic, so why is it so hard for usps to do that. I wish our old mail lady was still working there. She was great!
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February 2024 by Julian Warren jr
Hello everyone. I would like to give this place negative stars. Ex employee here. Everybody knows this post office is a train wreck. Raleigh office know everything going on. They don’t care. I use to work there. Good luck talking civilly to the postmaster or anyone else in particular. I really wish I could give no stars. They tell you literally don’t deliver mail. Also they deliver your mail to the wrong place on purpose. They don’t walk up on purpose. Postmaster doesn’t talk to anyone just like to gaslight you into believing she listens. One of the supervisors is a customer service supervisor yet she on the floor running things. If you think it’s someone above this hell hole. You’re mistaken the post office don’t care about the people. The people in Raleigh laugh at the dysfunctional system in Wilson I seen it. Act like they gonna do something about it and nothing changes. The usps needs real leadership not this nonsensical I had it rough so you gone have twice as rough nonsense. Your postal workers are over worked underpaid undervalued and dehumanized. ALSO postmaster and both of her supervisors like to play with people money and hours. So if your packages are misdelivered broken destroyed or misshipped I can tell you why. In that building they throw your items around from 10ft and better basketball shooting your fragile packages from here to there. Oh they don’t answer the phone on purpose. What you expect the postmaster has her boss on speaker phone muted when he talks while she laughs and this is management. From 7am to 8 pm this is going on daily. The usps system is broken. Oh they hold your mail if they don’t feel like walking or delivering it. Did you know the post office is not a federal career. It’s quasi federal. The postmaster watches y’all pull up every day and tell her employees to tell you she not there or busy she right there watching you until you leave. Supervisor aren’t on lunch ever don’t let them lie to you they at the desk watching your calls and talking about how you people in Wilson gets on their nerves. Before I end this i just want to say hello to the whole Mercer st post office. I by the way think Wilson deserves better but hey I’m just a ex employee who live in another city. What do I know? Check your cars to they definitely be playing bumper cars with y’all vehicles too.
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January 2024 by Dana Tedder
I ordered a small gift, and my postal carrier put it in my mail slot at my apartment. Well, when you have the whole door open, it fits, but once closed, it won't come out... you can clearly tell that the opening on the outside isn't as wide as the actual mail slot itself. I have been calling Mercer St. post office for 30 minutes, but apparently no one can answer a phone there because it rings until it goes busy.
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January 2024 by Roadkill Savage
My mother works here, it’s a really good place just can be really stressful
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December 2023 by Chastity Galyen
This 1 mail carrier name erica don't wanna walk 10 feet to our door to deliver our mail. She literally drives up our driveway to our door and puts mail on our door mailbox but since last Wednesday she has been holding your mail due to she does not want to walk. I spoke with postmaster, she said she will talk with her and put our mail off hold on Monday when I went up there. Now here it is Tuesday and our mail back on hold again and I was not even called to let me know. Alsolso my landlord went up there yesterday to talk to postmaster but she wouldn't even talk to him. I don't know what is going on but now the head post office in Raleigh is involved now.
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December 2023 by Kiara Bynum
Worst service I’ve ever experienced! From the moment I walked in, the lady was being rude and loud mouthing other customers. The post master didn’t seem to mind the unprofessional behavior of her employees. I would not recommend going here if you are in need of any postal services.
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October 2023 by Maurice Hardy
Just had incident there but a supervisor called who was nice but I had to go 60 miles to get my package so it don't take a week to get back to wilson sad thing package was there and was suppose to be delivered but mistaking got sent to williamston wouldn't let me pick it up cause they have alot of packages to go thru ,Ive had trailer of food to the back door and have dug out items for a customer I'm by myself and had a lot of stops still gave customer service if you don't like your job quit or retire sad being nice isn't hard thank you supervisor tho u did your job
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October 2023 by BeAJones Always1980
Too lazy to even properly carry package without dropping it. All my Alfredo sauce glass jars are shattered and damaged my children's juice as well. As you can see there is sand on the box which means it hit the ground then apparently dropped onto the porch without care. Yeah to the female carrier for butterfield/sandy creek. DO BETTER! WILL BE REPORTING!
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October 2023 by Logan Bailey
Shoved packages that were fragile and too big for the mailbox inside a mailbox instead of placing at front door. As small as the neighborhood is it's less than 25 yards from the mailbox area. Late and always delivering to the wrong address.
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October 2023 by Sha'Naye **
I think they steal packages too many people complain about not getting packages... I am a witness
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August 2023 by Vashaun Williams
this post office is trash ? , this is why i barely go i ordered a car part that a needed terribly bad, i went to see if they had it, obviously, an irresponsible mail carrier left it on the truck which made it a lost end up sending it back after i gave my number and i was told i would get a call, now i gotta wait a whole, possible 2 weeks before my car gets fixed
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July 2023 by Floyd Griswold
This is the slowest and rudest post office in Wilson county. Some of the employees are absolutely rude need some real change at this place
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July 2023 by Susan Fautz
Mail, especially the Tuesday Wilson Times, is constantly being delivered to the incorrect address. This is an on going occurrence
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June 2023 by Nina Massengill
Hard to get into because it's a one-way street that it sits on so you have to kind of go around the building to get in.
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May 2023 by Averie Roberts
Paid for my mailbox lock to be changed about a month and a half ago. Yesterday 05/11, they said someone would be out here to change the lock, they never showed. Just to follow up at 4:30pm and be told “first thing tomorrow morning”. I’ve called the office about 16 times this morning and surprise surprise NO ANSWER. Why did I pay for my lock to be changed if it’s going to take over a month to get changed? Be so forreal usps like I just want to get my mail out of there
