The Best Western Plus Hanes Mall Hotel offers a mixed experience for guests. The rooms are generally clean, with comfortable beds and pillows. However, some rooms have issues such as poor water pressure, lukewarm water, and non-functioning fridges. The hotel's free hot breakfast is described as "not fit for my dog," with only the bagels and cereal being palatable. The location of the hotel is convenient, being near a mall and various restaurants. However, the noise from the nearby traffic and inconsiderate drivers can be a disturbance. Additionally, the hotel's directions on Google are not accurate, potentially causing some inconvenience for guests. The staff's professionalism is a point of contention, with some guests reporting unhelpful or disinterested staff. One guest even mentioned seeing roaches, though this was not a universal experience. Overall, the Best Western Plus Hanes Mall Hotel offers a mixed bag of amenities and service quality. While the rooms can be comfortable, the hotel's issues with water, breakfast, and staff professionalism may leave some guests unsatisfied with their stay.
This was not like the other Best Western I’ve stayed at, this location I was not happy with, the ottoman was old and worn, I felt I was given a non upgraded room. This location needs to be spruced up in certain areas that have depreciated and the only thing I enjoyed was the bed, coffee and TV
January 2026
Quietly located and within distance of tons of options for dining. Plenty of parking but entrance is bit hidden and only accessible one way. Room are vast and comfortable; nothing luxurious. Sound proofing is quite good and quiet. No USB plug available though in the room. Staff is really friendly and helpful
January 2026
I would not stay here again. One night to rest and get back on the road.
