The Best Western Plus Hanes Mall Hotel offers a mixed experience for guests. The rooms are generally clean, with comfortable beds and pillows. However, some rooms have issues such as poor water pressure, lukewarm water, and non-functioning fridges. The hotel's free hot breakfast is described as "not fit for my dog," with only the bagels and cereal being palatable. The location of the hotel is convenient, being near a mall and various restaurants. However, the noise from the nearby traffic and inconsiderate drivers can be a disturbance. Additionally, the hotel's directions on Google are not accurate, potentially causing some inconvenience for guests. The staff's professionalism is a point of contention, with some guests reporting unhelpful or disinterested staff. One guest even mentioned seeing roaches, though this was not a universal experience. Overall, the Best Western Plus Hanes Mall Hotel offers a mixed bag of amenities and service quality. While the rooms can be comfortable, the hotel's issues with water, breakfast, and staff professionalism may leave some guests unsatisfied with their stay.
Saw several cockroaches in my room on the 2 days i stayed at this hotel. Service was decent and room was decent, but I just hope I didn’t bring any friends home with me.
June 2026
A little tough to get to. Breakfast area was mobbed with a huge group of people. Not the motels fault, but I had to travel an hour or so down the road for breakfast.
June 2026
In the breakfast crazy breakfast was cold.Great location, right across the street, from the house, right by the mile.But the rooms and the hotel is low budget.The pool , if not working , the Side door is broke , anybody can just walk in i had a water leak
