CarMax in Winston-Salem, NC, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without haggling or pressure. While many customers appreciate the straightforward approach and the no-pressure sales environment, experiences have been mixed. Some buyers have reported good experiences, particularly with specific salespeople who provided helpful service throughout the purchasing process. However, there are notable concerns about the quality of vehicles and the service department. Customers have encountered issues such as cars with undisclosed problems, lack of proper detailing, and difficulty in reaching the service department. Some have found the customer service in the service department lacking, citing issues like unreturned calls and delays in repairs. While some salespeople were friendly and attentive, others appeared disinterested in assisting customers. Despite these issues, some customers still value the convenience of selling their cars to CarMax, appreciating the straightforward process. In summary, while CarMax provides a large inventory and a no-pressure sales environment, experiences can vary significantly depending on the staff and vehicle condition. Customers may need to be vigilant about vehicle details and service interactions.
Great experience. Love the car. 2017 Subaru Outback. Low mileage. Looks like new.
February 2026
Samad helped me get my new car. He was super knowledgeable, efficient, and patient with me while I was deciding what was right for me. Highly recommend!
February 2026
Everyone was so professional and nice thanks carmax
