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March 2024 by Mark & Becky Wood
I love Chicos and most of my clothes come from there. But the Thruway Store has the worst customer service. I stopped by this week. No one greeted me, no one asked if they could help me, nothing! I left after 20 minutes. This is the second time this has happened to me at this store. I’ll go to the Friendly Center Store from now on.
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October 2023 by Joan McClain
Great selection and very friendly and helpful salespeople. The online pictures don't do the clothing justice. Go to the store if you can.
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April 2023 by Michelle W
What a great experience! I called Amy in the morning and she was so helpful over the phone. Amazing customer service!When I got to the store and they didn’t have the exact pants that I wanted, she took the time out of her morning to call every store from the Winston location to the Charlotte location.I am beyond grateful for her help, as she made this transaction, super easy for me! Thank you so much, Amy!
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March 2023 by Krystal Williford
What a great experience! I called Amy in the morning and she was so helpful over the phone. Amazing customer service!When I got to the store and they didn’t have the exact pants that I wanted, she took the time out of her morning to call every store from the Winston location to the Charlotte location.I am beyond grateful for her help, as she made this transaction, super easy for me! Thank you so much, Amy!
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July 2022 by C M
I’m with several other one star reviews on here. Please stop acting like you’re doing customers a favor giving subpar customer service. First and last time I will be shopping “in person” at this location. I ordered online and bought another item while I was in there. Employee asked me the price “I saw it at online”. I then proceeded to pay the price “ I saw it at” only to return home and see it as a daily deal at $25 (not just online deal). Maybe she works on commission, but a little transparency goes a long way. I called and she said she didn’t have to, but would honor it. To make a long story short, I drove back up there to get the price I should have received in the first place. So if you asked what price you saw it at, do yourself a favor, check online while you’re in the store and go from there. You may be knowingly getting charged more. You’re better off going to competitor (plenty to choose from-Belk, Dillards, etc.) down the road for excellent customer service.
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June 2022 by Stacey
I've been shopping Chico's for so long that my passport doesn't have a bar code. I tend to do a work wardrobe make over every few years and last December (2021) I was out doing just that. I had plenty of money and a real need for good help as I'm hard to fit. When I walked into the store, the sales people walked away. No one spoke to me. No one offered help I was in there for over 30 minutes. I will never stop foot in this store again. I can drive to Charlotte easily enough and find what I need.
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April 2022 by Gail Hiatt
Just left this store. Not one sales person spoke to me. Both ladies on the phone and would not help customer. What has happened to customer service?? This store has gone down hill fast
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February 2022 by Jamie B
The staff and management are outstanding. The site is well laid out and pleasing. Good variety.
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January 2022 by Paulette Agha
Nice selection! Always helpful people.
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July 2021 by Dianne Lough
Always very helpful and kind.
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April 2021 by Jann Sheehy
Tanya was a fantastic, patient and fun sales associate to work with. Chico's is so easy to shop at Thruway Center. I always find cute things at affordable prices. And most of what I bought today was on sale!
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April 2021 by Peggie Shelton
Love this store
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February 2020 by Peggy Mcmahan
Always love shopping at Chico's; didn't have brown or eggplant leggings-which is why I went. I got beige and a couple cute tops. My experience was great!
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August 2019 by Lisa Little
The saleslady was great! She helped look for specific pants I wanted and even suggested alternatives.
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April 2019 by Nancy Macfarlane
Exceptional service! Jamie was so helpful! She really knows the merchandise...held items for me to come try. And it was all even better than she said. I couldn't have left happier! And I got everything for 50% off plus 10 % more with email code. I'll be going back soon!
