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February 2024 by Abrianna R.
I've been to this Discount tire twice now, both times for a flat tire and both times they were excellent! They always get my car in right away, and their assessment is free! If you need a patch, they will repair for free as well! Honestly unbelievable. I had a free patch on one of my cars, and second car ended up being unsafe to patch and they were quick to get us the tire we needed by the next day. Will always come back here in the case of emergency. Thank you!
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February 2024 by jack cox
The greatest workers and the greatest service ever
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February 2024 by Don Columbus II
Good prices, helpful people, fairly quick service.
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February 2024 by Ariel White
Forced to put a star to write a review, it is not earned. I STRONGLY HATE THAT I WASTED MY TIME AND MONEY HERE. Its a stressful part time job trying to get my vehicle back to fully functioning the way it should & the way it was before i gave over the keys and put trust in a tire shop to put 2 tires on. I will say, Rob was amazing. He was the 1st person I came in contact with & he was simply great.I went for 2 tires and when it was returned to me I did have two new tires but my sensors are now messed up. I have a Land Rover Range Rover and the suspension is now at fault and the right tire is no longer being monitored. The manager Austin told me that they were having trouble getting it not to suspend so they lifted it another way which probably punctured the suspension air bag. From a business perspective I wish that he told me that they were having trouble before they did the work and took my money because they did mess up, my vehicle no longer raises and Austin asked me if I have a mechanic I can take it to as if that's okay to just create problems and ask me if I have someone else to take it to after I just paid you over $400 I will never be back here and if I do go to another establishment and see Austin as the owner I will turn away before catching a case. he is b a d for business.AC AUTO has lifted and serviced my vehicle with N O PROBLEM. IM BEYOND PISSED WITH THIS INCONVENIENCE & LACK OF MANAGEMENT . COMMUNICATE AHEAD OF TIME BEFORE YOU MESS SOMETHING UP!My vehicle is more likely to be in an accident because it is not driving properly thanks to the negligence here.I work Monday-Friday 1130a-8p & have to find time to make things right somehow.I hate Discount tire for putting me through this !! Worst experience with an auto place , just creating problems for the paying customers & leaving them on their own to fix what theyve messed up.They love to say that they are a tire shop and they don't specialize in this or that. I do believe they need to educate themselves more before they work on cars because you can definitely mess some things up as you've already done
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February 2024 by Juan Williams
Avoid this place. My wife went to get tire replacement and rotation and these guys tried to sell her everything under the sun. 1st they wanted to sell her a warranty that we did not want, Second they tried to sell her 50.00 lugz bolts saying they could not do our rotation unless we get them. Why do you try to cheat customers like this. Do not recommend this place and we will be going to Walmart from now on for our tires.
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December 2023 by Mike Lindley
Said it would be1hr. And 45 min.Been 3 hrs. And still waiting and told me it will be another 1-2 hrs. After I asked. Ruined my whole day. Should have done this when they saidAnd at least inform me with out having to ask.I will be giving the lowest rating I can and should have just paid at another tire store to rotate my tires that I paid for 4 new ones here. To much goofing off. After getting my car back and going home. They have knocked the center out of the driver's side front and back wheels. Chrome wheel covers and centers do not come off. I seen them hitting my wheels with a hammer and know that not normal. I'll take some pictures and guess I will go through hell to get them to own up to this. Will post again when I get in touch with them again. Will be touching base with owner and corporate office.Discount Tire/Hanes Mall Bulivard
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December 2023 by Glasco Rice
I checked in at 1:45 p.m at Discount Tire on Hanes Mall Blvd to have two trailer tires checked for slow leaked. The scheduled time it was supposed to be finished was 2:45p.m. they didn't not finished until 3:40 p.m. But because I questioned why my tires are still sitting in the same spot they probably wouldn't never started on them But I guess because it was free they chose to put everyone else in front of me. I probably won't be going back to that tire place after years of supporting the business.
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December 2023 by Patsy Stevens
My experience at this location was awesome! The service techs were respectful and courteous! Dawson & Rob were very helpful !
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December 2023 by Dave B.
They say they can match tires but they can't match anything they will say yes we can then when you arrive they will play their up-sale and then I didn't say that game but it's ok I got my tires for way less then their price to my house with insurance and all I have to do is get them mounted and balanced for $15 a piece that would put me at about $430 fpr 2 Michelins and Discounts best price was $552 they said we can match then when I got there they have my tires I ordered and spoke to them about before I even drive up there the day before and they have them ready they know what I was quoted and I showed them my quote and I got nothing but excuses so I got a excuse for them we won't be back we found else where that values their customers and stands by their word they don't tell you to come in we'll match it and then waste a hr of your time arguing how they can't match for any reason other then you can't beat it so this "we can match" bs is straight bs and they can shove it
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November 2023 by Melinda Combs
They were great! I came in with my spare on from my tire blowing out the night prior. They were super nice at the desk and explained everything from the certificate program and the current treasurer my tires were at, and even why they suggest changing them in pairs. The mechanics were sweet and got air in all 4 tires as well as the spare. Even put the spare and parts back in the storage space in the truck for me! It was super fast, I was sitting in the shop for maybe 45 minutes. Would recommend and will for sure be going back myself.
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November 2023 by James Taylor
Came in unsure of what I wanted for my 2020 Trail Boss. Service desk helped me get the BFGoodrich K02 and after a week now I’m so satisfied with the wet grip and look of these tires. Best service I’ve ever gotten at a tire retailer and one installer even wiped my rims just so it would look good. #1 Customer Service!
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November 2023 by Junior Partin
If you ever been to Discount Tire you know how it is, the sales pitch the only reason you got three stars was cause after I told him no I didn't have the money for any tires I was just looking to get that one patched, the younger sales guy just kept trying and kept trying he was trying just a little too hard. Usually after the customer tells you no 2-3 times, don't try seven and eight more times. Big guy in charge is pretty cool guy, they did try to team together and get me a really cheap price out the door but my answer was still no because I just didn't have the extra money at the moment.
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October 2023 by Krista Aguilera
This was our first time dealing with Discount Tire. We ordered the tires online and made an appointment to have them installed in Winston Salem. I was very pleasantly surprised with the friendliness and excellent customer service. Matthew helped us and he was great but I have to say that all of the employees were very helpful. It had been a long time since I had been somewhere where everyone was friendly and seemed to enjoy their job. We will definitely be back.
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September 2023 by Aaron Duncan
Awesome customer service and excellent tires!
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September 2023 by Ruth O. Matovu
You get what you pay for. They are a bit pricey, BUT the ALL give excellent customer service. I was helped by Tony (Antonio) today who was so polite and kind. He admitted he was new and thanked me for being patient with him and that it was so busy. I came in on a Saturday and Holiday weekend. I think busy is to be expected. ALL of the staff did an excellent job working around the room, apologizing (for what should be an expected wait time during a Saturday and ahead of a busy Holiday Travel time) I sat in the lobby and listened and I didn't hear one short temper or attitude during a very busy day. WELL DONE Discount Tire on Hanes Mall Blvd. It might not mean much but you definitely get my stamp of approval!