First Citizens Bank, particularly the Peace Haven branch, receives consistent praise for its exceptional customer service and welcoming staff. Reviews highlight team members who are described as kind, thoughtful, supportive, professional, efficient, and going above and beyond. Their genuine care makes customers feel valued and contributes to their decision to bank there. The bank offers a solid banking relationship with excellent services. Customers appreciate the user-friendly mobile app and convenient online banking features that make managing finances easy. For business owners and personal users alike, the staff provides a hands-on approach. A specific positive is the availability of a free checking account without requirements for a minimum monthly balance or direct deposit. The primary noted drawback is a lack of fee-free ATM locations outside of their own branches, which can be inconvenient. However, the overall experience is smooth and stress-free, with many customers stating they highly recommend the bank for anyone seeking exceptional service and a truly welcoming experience.
I have had an account with First Citizens for years and have always had a great experience with them. I also met with Sarah at this branch today and she was extremely quick and diligent with everything that I needed. Really appreciate her help and would recommend this branch to others needing help.
April 2025
Friendliest and most professional staff ever! Know customers by name and very personable!
March 2025
The bank tellers are friendly, helpful and efficient!!
