Geek Squad
Hours:
1980 Griffith Rd, Winston-Salem NC 27103 Hours
About Geek Squad
Geek Squad provides repair, installation, and setup services for computers, tablets, TVs, home theater, cell phones, and appliances. Reviews highlight that their agents can be very polite, intelligent, patient, and good at explaining solutions. Some customers report excellent experiences where the team provided crucial information to dispute warranties, saved computers, and expertly resolved issues like malware, enabling important events to proceed without glitches. However, other reviews report inconsistent service. Some customers feel the service has become slow, with agents performing the bare minimum and providing underperforming work. Specific complaints include failing to complete requested repairs, giving unclear answers on basic problems, having slow pickup processes even without a line, and causing administrative headaches with incorrect pickup notifications. While some agents are highly recommended for their professionalism, overall experiences can vary significantly.
Most Recent Reviews
September 2025
When Apple tried to say our warranty ended abruptly during a repair/replacement, the Geek Squad team was able to give me the information I needed to dispute Apple and verify my phone was still under warranty.
July 2025
I had Mitch from the Geek Squad, a couple days ago. I've had him help Myself and my wife numerous times. He is very polite, intelligent, very good and explaining and patient. I highly recommend The Geek Squad and Mitch for his Professionalism.
May 2024
The staff at the desk is very pleasant and helpful
More Comments(53)
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