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November 2023 by Lori Ackert-McIntyre
Had them elevate my phone. The cost vs. trade in was not worth repairing. Customer service was great.
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September 2023 by Victoria Weeke
I got hacked by a Geek Squad impersonator. Luckily for me, Mitch Potter, who installed my home theater, came out and saved the day. The impersonator said my TV problem was because of my Wi-Fi. Mitch came to my house and checked out my computer for malware. Great job!!!
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September 2023 by Afton Nelson
Couldn't ask for better service! Everyone was really nice.
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July 2023 by Google user
They didn't connect my new TV correctly. I went to Best Buy to address this with the Geek Squad and was told, You have to call the 1 800 # because if I issue a reconnect you will be charged again. \\\" It gets better. I called that number thinking they would schedule the reconnect and was told that they would send a message to the technician to contact me. One week later and no call and no response to my emails. I plan to do ALL my future purchases with Crutchfield as I have used them before and hire someone reputable to connect things I am not able to. Good ridden to Best Buy and the Geek Squad!
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June 2023 by Jacky Aron
They didn't connect my new TV correctly. I went to Best Buy to address this with the Geek Squad and was told, You have to call the 1 800 # because if I issue a reconnect you will be charged again. " It gets better. I called that number thinking they would schedule the reconnect and was told that they would send a message to the technician to contact me. One week later and no call and no response to my emails.I plan to do ALL my future purchases with Crutchfield as I have used them before and hire someone reputable to connect things I am not able to.Good ridden to Best Buy and the Geek Squad!
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April 2023 by Cheryl Collins
Geek Squad's professional service representatives were very instrumental in me being able to use my computer for my Global International Women's Dsy March 29. 2023 event. This event featured over 60 countries without any glitches on my laptop. Thank you.
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June 2022 by Good Intentions (Mitchell)
Not impressed, my wife called and set an appointment to have her samsung galaxy s20 ultra 5g front and back glass replaced, only to go and learn that the appointment with the Winston Salem, NC geek squad in best buy supposedly didn't and or weren't able to even certify to work on these phones much less know how to do it, so it is easy to say the people there at that location are nit in sync and someone needs to get in there and manage the broken system they have at the moment.
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October 2021 by john nieters
DO NOT buy intstallation and removal from these folks. I purchased a treadmill over a month ago with removal of an old one. They set the delivery window for 8 hours and then didn't show up. Didn't call. Didn't explain. I rescheduled with the 800 number for a week later. Again 8 hour window making sure someone was home.. No show again. No call. No explanation. And then yesterday the third time I allowed Lucy to rip the football away. No show number 3. I don't leave poor reviews lightly. I understand the shortage of labor across the nation. What I don't understand is the inability to notify me over the phone or email that they won't or can't come. HORRIBLE customer service that makes me kick myself for not buying from COSTCO or Amazon.
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October 2021 by Tyler Owens
Had the Geek Squad come install a Nordic Track bike. When we went to dissamble it months after installation for our move we noticed several bolts were stripped raw. We couldn't disassemble portions of the bike. Certain they were aware of this during installion and decided it was too much work to do it right. That or they are just really negligent. We don't have the geek squad etended warranty so they won't come out and fix it or provide new parts. Thanks Best Buy Geek Squad.
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October 2020 by Charles Nanney
I need a battery for a 7plus iPhone. Went to Best Buy they gave me a appointment that was 2 weeks away when other people were helped immediately. Phone battery died while I was waiting and they would not change the battery because it would not turn on. Told me that I could buy a new phone!!!! Appointment turned from a 60 dollar battery to a 350 dollar phone#$#%%^