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8:30AM - 8:30PM
3300 Robinhood Rd, Winston-Salem
Mobile Phone Accessories
8:30AM - 8:30PM
301 Jonestown Rd, Winston-Salem
Mobile Phone Accessories
“I want to helpfully let everyone know I was told that this is not actually a "real" Verizon store, in spite of the building saying Verizon on all 4 sides. The gentleman that helped us was a sweetheart but was unable to help us get our phone traded in after an online upgrade. After a rigamarole in front of his computer, he said the problem was this was not actually a "real" Verizon store. I pointed to the Verizon sign and asked why does it say Verizon. He said we needed to go to a "corporate" Verizon. I did not know what that meant. When pressed, he said to go to the one on Stratford Rd. Also want to note that the one on Stratford Rd closes earlier than this one (7pm vs. 8:30pm) which means we will have to go back another day. We were at this fake Verizon store (Jonestown Rd) at about 7:15pm on 3/15/2025. It altogether sucked away about 15+ minutes waiting for a clerk to be free and then the whole process of looking up the data. The place was otherwise almost empty until another customer walked in. I heard her complaining that this store does not have a kiosk for bill payment, so she too had to wait. I'm not sure if she had her issue solved because we left as she was going up to the desk. I guess this store is only for sales? I hope by posting this info it can save other people the hassle.”
8:30AM - 8:30PM
12216 NC-150, Winston-Salem
Mobile Phone Accessories
“I can't say enough good things about Will and his staff. I arrived when it was busy, was immediately greeted with a smile and checked on more than once. After a brief wait, Will answered all my questions and solved my issues. He even pointed out a risky app which I deleted! This is my go to location because they know customer service!”
8:30AM - 8:30PM
2885 Reynolda Rd Ste A, Winston-Salem
Mobile Phone Accessories
“Onery was PHENOMENAL! Very attentive and knowledgeable of everything from the products to the deals/plans! He helped me upgrade my phone and I got an amazing deal plus experience! 10/10 recommend if you’re coming to Verizon please ask for Onery!”
“Derek was a fantastic representative and very helpful. The store is usually busy but everyone is very nice and tries their hardest to get to everyone in a timely manner while giving each person their full attention.”
“My experience at AT&T on Stratford Road was amazing! Apria, went above and beyond and treated me with respect . She was incredibly helpful, polite, and knowledgeable about anything I asked for. Such a pleasure to work with!”
“Bobby is hands down the best employee i have encountered anywhere. I will highly recommend him to all of my friends who shop with AT&T. All of the employees are super friendly and helpful. Thank you all for an amazing experience !!”
“These folks are easy to talk to, deal with and will answer any question you have. They even found a way to get me a hard to find charger that they did not have to do. But they did it cheerfully. Jennifer and the whole team are low pressure and friendly.”
“My cell phone needed a charging port and was fixed a week later and has since been repaired 5 times due to faulty parts. This was an experience I never thought I would go through from a professional repair shop. To that effect they have repaired it every time free of charge”
“I came into the store after my phone was stolen all my pictures of my mother in law that passed away were on the stolen phone the lady from another cricket store told me I couldn’t retrieve my account because I didn’t remember my gmail information. I decided to give another cricket store a try and came in Reynolda it’s very small store barley any parking but the customer service I received from the young lady working alone was exceptional she had a line of customers and juggling two customers at different computers and had a customer on the phone and she didn’t seem faced by the pressure after it was my turn and I explained how important my pictures were and I needed to know if I could get them back she told me she would try to retrieve it right after she was able to find out my account email and helped me reset password I was so grateful. The young lady name was Jessica or Jennifer from now on I will only go to this store and know that I am receiving the best customer care service keep up the good work cricket”
“Clean location with friendly and helpful folks behind the counter. They were able to help me get my wife's phone number retrieved to a new SIM card after her phone was stolen. As an aside, whoever stole that phone, you picked the wrong one! Cricket service as a whole, I've had them for years, here in the Triad and back when I lived in NY. I have typically had great service, and they offer a good variety of options for monthly data and phone service. You can buy phones direct or bring your own. Customer service is unfortunately limited, as even the store staff have to call a number to help you with what you need. When I tried to call, the wait time was ridiculous, and they never did get to me via phone. Still, it's not often I need their customer service, and they manage to provide what I need in a phone service. The app is a tad buggy, but I am able to switch up service on the fly so that I can add data when I need it but also pay less when I don't need it. Thanks for good service and value, Cricket. And to whoever broke in my car and stole that phone, I suggest you sleep with one eye open!”
“I went in because I thought I had cracked my phone's screen. The man working said I had only cracked the screen protector and I just needed to replace that. I really appreciated his honesty and the fact that he didn't play on my ignorance to try and upsell me a new screen or new phone. I was impressed by his honesty.”
“If you need a new phone,new phone plan & associates that will listen or actively help you....THIS is the location to come to!! Soooo helpful,friendly & fast!!!”
“Great prices friendly and they answer any question in timely manner also quick repair was able to take tablet in to get repaired and within the hour it was ready”
“They work only on iPhones. So if you have an Android and need it to be repaired it's kinda of tough u may have a long week wait for parts and labor when it comes to Android repairs at this location or it's subsidiaries.”
“I recently visited the cricket store and had an outstanding experience. The staff members were incredibly friendly, kind, and went above and beyond to assist me. They made the process of getting a brand new phone fast and hassle-free. I appreciate the excellent customer service and would highly recommend this store to others. Definitely a 5-star experience!”
“The Customer Service at this Cricket Wireless store is Awesome they helped me with everything putting my contacts info and photos into my new phones I've never been to a more welcoming Cricket Store”
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“Was as it is every time I go to see Mike at the Robinhood store. He always greets me at the door and opens it with excitement to see me. Getting a new phone from him is always a pleasure and seamless process. I tell all of my friends about him. He is simply the best.”