PetSmart is a large pet supply and services retailer offering a wide variety of products for many types of animals, from dogs and cats to reptiles and small animals. It also provides services like grooming, dog training, and adoption at select locations. Reviews note that the store generally stays pretty clean and organized, making it not hard to find what you're looking for. The staff receives consistent praise, with customers reporting always a friendly greeting from employees. Many employees are described as long-term and as really caring about the establishment. They are helpful, willing to walk customers through steps, and will find someone who knows the answer if they do not. However, some aspects could be better. Criticisms include prices that are considered exorbitant, ridiculous, and a little pricey. Customers also mention impossibly long lines and occasionally dirty floors. Despite these drawbacks, the overall sentiment is positive, with customers pleased with services like grooming and appreciative of the knowledgeable, caring staff and the store's large selection.
Very friendly and helpful employees. Clean store. Excellent customer service.
February 2026
I love taking our girl in to pick her own food ❤️
January 2026
Quaint little PetSmart that has pretty much everything I need for my pets. I just wish PetSmart in general had marine animal options. Otherwise it's a great little store!
