Public Storage in Winston-Salem offers convenient storage options with the benefit of free online reservations and no commitment required. Customers can choose to skip the counter by using the online eRental to access their units directly when moving in. The facility has been serving the community for nearly 50 years, providing personal attention and customer service. Reviews highlight mixed experiences. While some customers found staff like Jairo to be exceptionally professional, friendly, and helpful, others encountered less positive interactions. Jairo is praised for his patience, detailed assistance, and positive attitude, making the storage process easier and more pleasant. He is considered the best in customer service, ensuring customers get the right size unit and feel cared for. However, there are some concerns. One customer was disappointed with rude initial contact and a maintenance issue with a unit that was promptly addressed by staff. Another reviewer expressed frustration over increased prices shortly after moving in and issues with refunds when moving out mid-month, indicating some dissatisfaction with management practices. Overall, Public Storage in Winston-Salem combines convenient options and attentive staff like Jairo, though experiences can vary. The facility continues to serve the community with a focus on personal service.
Trudy helped me and my husband find our unit. She really was wonderful! If I had any questions (which I did) she answered them quickly. We were fortunate to have Trudy. Thank you so much!
September 2026
Trudy was amazing! Love her! She made the whole process a breeze even in 100 degrees. That lady never misses a beat! Amazing customer service!
September 2026
Great customer service, easy communication and very willing to help all thanks to Jairo! Thank you!
