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January 2024 by Robert Ropchan
I want to express my complete dissatisfaction with the way and time frame this customer service was handled. I spoke to Brittany in customer service today who put me in touch with Shay at the Winston-Salem location where I dropped of the vehicle. Shay was very rude and interrupted at every opportunity while I tried to explain the situation. Shay told me that Nicole called me yesterday and explained my item that I lost was not in the vehicle. The problem was that Nicole never called me nor did I speak with her at all. Even if the item that I lost was in the vehicle, and that the Winston-Salem location found it in the vehicle I do not believe anything that they say due to the dishonesty and rudeness of the call.Please be advised of my dissatisfaction of the experience from Uhaul and that I will not be utilizing your equipment at any time in the future and that I will be sharing this experience with everyone that I know.Please teach your employees how to deal with the public in a professional non argumentative manner and that lying to the public in not good for you company's image.Have a great day!
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January 2024 by Steven Kimbrough
UHAUL MARSHALL ST. WINSTON-SALEM NC.WAS A VERY PLEASANT EXPERIENCE.NO HASSLE NO PROBLEMS...
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January 2024 by Daniel Wagner
One of the best customer service experiences I have ever had in my life. Rented a trailer for a few hours just to pickup a new couch. Such an easy and stress free experience. The two ladies that helped me are fantastic. Thank you
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January 2024 by B Gordon
Would give zero stars if I could. Avoid this location if you can.
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January 2024 by Queen Hawkins
Friendly employees, very clean, and precise service! Definitely will go back!
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December 2023 by Dr. Deona Cureton
It was a very simple and easy process.
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December 2023 by Yvonne C
Staff was aloof at best. First truck offered had part of the front bumper hanging loose, potentially dangerous to other drivers. Staff reluctantly changed to another truck that drove like its alignment was completely off, going in opposite directions of steering. Was an extremely dangerous experience.
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December 2023 by Kentae Peebles
I love this location, hands-down when it comes down to U-Haul’s. I never have a problem easy check in and check out.
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November 2023 by OG WOODSMEN
Worst Uhaul location around. Nicole absolutely lied to me about the fuel fee. Charged me 55$ for being 1/8 of a tank from a quarter of a tank. She said it was a 5$ fee. Also over charged me per mile. 79Cpm when it should’ve been 69Cpm when I booked it. Don’t use this location!!! BEWARE!!!!!
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November 2023 by Kristlyn Mobley
The Uhaul was dirty! They charged me for gas when I sent the Uhaul back with the exact amount of gas I picked it up with. The location of the building makes it hard to get in and out.
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November 2023 by Steven Leake
Nicole is the best. Come here for all of your uhaul needs. She saved us when we had all but lost hope.
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October 2023 by Kevin Chandler
The truck was wore out, beat up , Just about every inch of the truck had dents or missing paint. the check engine light was on when we picked it up. Front windshield was filthy inside and out. Had slop in the steering wheel, The plastic covering on the steering wheel was completely wore off, Where you just holding on the foam.
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September 2023 by Phil Fennig
Tried calling ahead of time to verify they could do propane refills (web says they do), no one answered or they don’t take phone calls. So I have to just go there to find out. I get there and of course, the employee tells me she “doesn’t know if the propane is fixed yet.” I asked her to find out and she said she can’t because she’s the only one there. Clearly this place doesn’t have it together. Thanks for wasting my time.
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September 2023 by Charles Deering
This is my go to place they always have what I want when I want it.
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June 2023 by Ellen Kroon
This was the smoothest move I think I’ve ever done. The location was easy to get in and out of. My vehicle was waiting for me with good instructions. Return was just as easy and they were very accommodating. I was worried we couldn’t do the move in a certain number of hours so they extended the number of hours. We ended up bringing our vehicle back earlier than the first time. Everyone was friendly and place clean. Thank You!
