October 2023 by Golfer4life5
The pharmacist at this CVS is terrible. I would love to name the pharmacist but I don’t want to get sued. I called about a getting my medication filled. They were out of the medication and it wouldn’t be in until four days later. I completely understand this happens and I was not upset about that. I was trying to ask the pharmacist if they had a different medication in because I was going to ask my doctor to e-prescribe an alternative medication into the pharmacy. The pharmacist got loud with me over the phone and said “I’m not going to do this with you because I don’t have time to go over all the medication we have in stock”. I was only asking if they had ONE medication in stock and the fact that he yelled at me over phone. If he would have said, look I’m extremely busy right now and I don’t have time and please call back later, then I would have understood. Anyway, I got my doctor to call it into an independent pharmacy about five miles from me and they were happy to fill the prescription and they couldn’t have been any nicer.
June 2023 by Morgan Grindstaff
Give Matt the pharmacist a raise. Holy smokes. If this man isn’t making the big bucks, this company is truly crooked. I’ve been coming to this phamacy for years and have never had a phamacist as attentive and caring as Matthew. I’ve watched Matthew help a woman birth her child in the parking lot and have that child a sweater hand knitted before the paramedics could even arrive. He ran after me in the parking lot once just because he forgot to tell me to have a great day. I was in the drive through line once and I realized my tire was flat. Before I could even put it in park, Matt was walking around the building with a brand new tire, jack, and impact wrench. Absolutely incredible. Give this kid the keys to the kingdom and he’ll lead this company to the promised land.If you stop by this store, be sure to ask for Matt the Magic Man! ✨
March 2023 by Rusty Herman
The phone system at CVS is beyond horrible. They do NOT want you to speak to a human being and the recorded message repeats the same thing for what seems like eternity ‼️
December 2022 by Debra W.
Terrible customer service !! Every time I pick up my meds, there is an issue with the same person. Either I'm overcharged, or they can't find it . My order was put in wrong for my sensor and as a diabetic that can be a health issue . Very disorganized, and the staff is not focused on what they're doing. You just lost a lifetime customer.
October 2022 by Christina Lang
Always love my local CVS
September 2022 by Gene Michael
the store feels really new . . .it's super clean and spacious plus there plenty of hassle free parking.
September 2022 by Michael Omen
the store feels really new . . .it's super clean and spacious plus there plenty of hassle free parking.
July 2022 by Heather Contreras
Went in to buy an item. Had just been given a 100$ bill a few hours earlier. Went to use it to pay and I saw the cashier try to secretly motion the manager with a suspicious expression on her face (she didn't think I saw her she tried to hide behind the candy rack) I was confused then the manager came and he looked at the money then at me and says this is fake and we can't accept it. I knew it wasn't but they didnt believe that and looked at me accusingly as if I'd tried to deliberately scam them or something. Very rude. Now the fun part is I just ended up at Walmart right after that and purchased my things with my "fake" money so essentially I was refused service. Wont be back stuff us extremely expensive and theres never anyone at the register
June 2022 by Donnie Ammons
came to pick up prescription at 2:30 pharmacy was closed sign at the door said would be open at 2. with gas $4.50 a gal that was an expensive unproductive trip!!!!
May 2022 by Brittany C.
I have been getting mins as well as my families prescriptions here for years it has always been fine until recently. The staff in the pharmacy is so rude and seem so rushed and Overworked they can't take the time to give good customer service . The pharmacist there is so rude I went in there to get medicine for my sick child and he was so not helpful and acted like he couldn't be bothered to answer my questions. I will Never use this pharmacy again I transferred all of our prescriptions out of there.
April 2022 by Amanda
I was going to go in detail about our awful experience 2 separate times with Wendy and Daniel and how rude they both were to my husband and myself but then I saw all the other awful reviews left at this pharmacy and realized that it's not necessary. Most people's experience seems to be pretty bad and makes complete sense. They're rude, disrespectful and unable to do their jobs properly
April 2022 by Amanda Rodriguez
I was going to go in detail about our awful experience 2 separate times with Wendy and Daniel and how rude they both were to my husband and myself but then I saw all the other awful reviews left at this pharmacy and realized that it's not necessary. Most people's experience seems to be pretty bad and makes complete sense. They're rude, disrespectful and unable to do their jobs properly
April 2022 by Rachel Smith
I finally got frustrated with the fact that when I am getting prescription at the pharmacy counter, they won't ring in the supplements I am also buying (even if it is just one other item). I had to stand in line behind 4 people to get my Rx and then had to stand in line again at the front of the store to buy my supplements. I would understand if I wasn't getting a prescription. The older lady in the pharmacy is quite rude. When I said something at the front register I was told that they have complained to corporate management about this because they are supposed to ring up other items for you also in the pharmacy. I used to LOVE this store... for years... but this just broke my back. Going to go elsewhere for everything I used to buy at CVS and just get my prescriptions there..... Sorry guys, you will be losing about $300-$500 worth of business a month due to a rude employee.
February 2022 by Rebecca Ballard
Employee Grace at 471 Weaverville Rd Pharmacy yelled at my husband at drive thru. We could not hear her. She was wearing a headset and obviously the speaker was not working on her headset. My husband told her he could not hear her. She lifted her headset and yelled again. Neither of us could hear her. She proceeded to speak louder and more slowly. We finally figured out what she was saying. I called her when we left the store and she told me it was our fault we could not hear her. She could hear us perfectly fine. I told her the speaker on her headset was either on mute or broken. We could not hear her. She could have used the speaker from the pharmacy. She said that was just my side of the story. She never apilogized for her horrible customer service. Very rude employee. I told her I was calling to let her know there was a problem with her headset so other customers would not have to experience this. Again that was just my side of the story. I am done with this CVS. I am switching to Publix Pharmacy.Rebecca Ballard
January 2022 by Alison P.
I've had my prescriptions here for many years and always felt welcomed in the store until recently. Twice I had 1-2 items for checkout when I picked up a prescription and the pharmacy wouldn't ring them up with my checkout. Literally, never more than two items. This week there was NO ONE waiting in line to check out behind me. Yet they said they were too far behind to check out one bottle of hand sanitizer with my purchase of the script??? I went next door to ingles to spend my money and I'm going to move my entire family's prescriptions. I am continually insulted by the quality (or lack) of customer service at this store in the last year.
