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February 2024 by Chris Harrison
This review is for all of Truist. Banked w BB&T for more than 20 years and was a good experience. Truist has been terrible: Always understaffed. Long waits for customer service. Despite my excellent record of transactions, they continue to put holds on deposits(last one lasted ten days!). Pretty sure I’ll be switching banks soon
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January 2024 by Jen Cunningham
My son went into the branch on Friday to discuss an auto loan. He had an appointment and, after being there for an hour, we walked out of there with NO information. The person we were working with claimed she'd get back with him FIRST THING Monday morning. Here it's 2:30pm on Monday and, not only has he not heard anything from anyone but, when he calls the branch, no one answers. This location is a joke!!
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December 2023 by Brenda Torres
It's 9 o'clock and the bank is still closed...irresponsible. today 9:05 am
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July 2023 by Andrew M. Roy Sr
Disorganized and understaffed for a payday Friday... overheard the drive-through teller say to the only teller at the walk up that they had no change.This is a small town bank and it is not my favorite one to go to.
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July 2023 by Sarah
Roger has the shining personality of a wet paper towel.
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June 2023 by Narcisa Johnson
Coming from a city and to living in Zebulon, this bank's staff is friendly and has an abundant amount of patience. This being one of 2 larger banks in the area definitely explains why they may be so overwhelmed with customers. When I stopped in, I noticed only a couple of tellers and the line was so long. The service I received from Dawn was definitely welcoming and exceptional. She was juggling dealing with customers standing in line and assisting someone like me, looking to open a business account. I was amazed at the foot traffic and the limited staff in the building, and thankful that I was able to get serviced.
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March 2023 by Virgil Upchurch
It's a lot closer then I thought
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December 2022 by William Coles
BB&T was purchased by Truist. I first opened my account was in 2020. Truist has been a great bank.
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October 2022 by Kenneth Brown
Very unhelpful with a snotty attitude from Alonzo.
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June 2022 by IM Batman
They hit me with the $8.00 fee for cashing a check form one of thier customers. When I asked about it they told me they were providing a service. I explained to them yes they are... to THEIR customer who wrote me a check on an account he has there. That is who you are servicing. He did not put his money in your bank with the stipulation he can only give it to Truist/BB&T customers without some arbitrary fee for cashing his check.It is just beyond me how this logic escapes these people. Banks provide a service to thier customers by honoring thier check. The fees are a money grab and a joke.Are you disclosing this to customers when they open an account?
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December 2021 by Mike Evarts
Worst Bank ever! We have been with BBT for 4 years with our business and personal accounts and they treat us without respect! Not thought staff both in all branches and on the phone. They are worthless with a ton of fees!!!
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July 2021 by Keith Smith
Nothing but good experiences at this BB&T. Attentive and courteous staff, prompt service.
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November 2020 by dolores brown
tell me why Janet puts a hold on things in your account lies to you and says she didn't you call the main branch and they said yes she did great customer service lying to your customers
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November 2020 by lucia ekpe
The workers are so friendly and don't keep you waiting.
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December 2019 by sue norris
Love these ladies make me feel so welcome
