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December 2023 by Matthew Shimandle
Apparently closed today but they can still come in to shut my Internet down early Christmas Eve with no warning.. happy holidays from midco, what a joke. Switching to Verizon
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December 2023 by Stephanie Claymore
When Midco has a 'Scheduled Maintenance'...Expect it to be longer than expected! Our family has a lot of App's. Why should a person pay for wi-fi, a ton of app's, not being able to use them? So, paying for Midco, Netflix, Discovery +, Disney, also AMC, Not being able to use those apps that we are paying for....of course I want money back! Horrible service calling the "Hotline". Some guy named Valentine.
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December 2023 by Austin McDaniel
I can not give more than a 1 star review as of today. The customer service is extremely friendly, and do what they can to assist, unfortunately "what they can" is very little. If you are having issues at your home that are not related tonyour equipment, and are the faukt of Midco, don't e pect them to be resolved, as they will just send a tech multiple times to look at the same things over again at you residence.I am an IT professional, and understand how networks function. I have a high end, high performance router, and run ethernet to all of my devices that support it in my home. I enjoy gaming. However, for the last 7 months, gaming has not been an enjoyable, or even possible experience. The latency variation, packet loss and response time spikes have created an extremely unstable network for all users in my area.A tech has come twice and even ran overnight tests for me, only to give me the "average" results of the tests and state that everything is within acceptable ranges. The problem is that the "average" performance isn't the issue, the sporadic unpredictable variations in quality are the issue, the highs and lows if you will.As mentioned, I am an IT professional, and recently at my job a midco rep showed up to do some work at the business. While helping show him around i engaged in conversation about my home network issues in hopes of gaining some insight. And I hained a lot. He showed me a map of the area of town I live in that was riddled with red dots (all of these dots were homes connected back to a single node). He said there were over 50 modems on a single node, which is a great way of having congestion during peak usage hours. He said there were plans to split the node, but there was no timeline on this work being done.I pay for the best plan offered for my area, south Bismarck east of Washington, and south of Reno. Unfortunately, I have been paying for a servuce that I have not been receiving. I pay for STABLE, high speed internet. And although I do get fast download speeds, my network stability is non-existent.I will be canceling my services with Midco indefinitely and switching to verizon internet. As I would rather have a slow, stable connection than a fast and unstable one.
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December 2023 by Brady Block
Forget Midco, their auto pay is terrible and God help you if you move I didn't have service for nearly a month. Also my auto pay wouldn't work so I went in and paid for service manually and got charged an extra month and a late fee for their own incompetence.
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October 2023 by Jenneh Wreh
I have been with Midco for about 8 years since I move to Bismarck. The service has been great. Am I the only one being suspended every other month for auto payment problems ? I had my auto payment set up numerous of times for some reason it'll work for a month or two next thing I'm being suspended. I am fraustrated with customer service, this seems to be happening way too often! I am sick of the inconvenience and happened to be paying for late fees all the time. For the past two years now. Is it just me or other people are having the same problem? I started writing down the dates now and it keeps happening and customer service can't seem to explain why this keep happening to my account. I am sick of this nonsense !
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September 2023 by Joe F
I've been using Midco for almost 3 years and the internet has been pretty decent. The website needs work but it was incredibly easy to set up my internet, change speeds, and pay bills. They are quick with calls and customer service does a great job
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September 2023 by J J
Great customer service. I just wish I didn’t have to call them so often! TiVo stinks! We got the new ‘mini’ boxes and we were constantly having freezing problems. We had them bring back the bigger dvr. Still having syncing problems with our sound bar. The service guy said the minis have come a long way, yet we are still reluctant to go back to them.
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August 2023 by Leon Gross
Technical support is great, but my cable goes out about once every month, I am sick of cable and their high prices, this pucduct is not worth the price
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August 2023 by K V
Great Place! I had no issues signing up and returning my equipment. Both times they were friendly and my installer guy was okay too. I believe he drove in from Montana.
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July 2023 by Corey Mahoney
I was given an appointment for one day and all of a sudden it’s changed to a different day and they won’t fix it. Just unprofessional
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June 2023 by Kelli Wojahn
The WORST internet service I have ever had, yet the largest provider in our region. Writing this review using cellular data because here we are, another day with my internet being down. Wouldn’t even consider recommending to my worst enemy because I’m just not that cruel. Do better midco or hand it off to someone who can!
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April 2023 by Bruce Wayne
Largest internet/cable provider in this region but yet they have the worst website interaction I have ever dealt with. It is constantly down and out or just glitching so bad thar you can not even use it. For real are you guys letting kindergarten level children run this thing?
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March 2023 by Tammy Lange
Great customer service and reasonable price. Knowledgeable about their products and services.
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January 2023 by Peg Neff
Today I had the opportunity to speak with Taylor in regards to issues with my DVR shows. He’s an outstanding gentleman. He was so pleasant and patient with me. I believe he’s a real asset to your company. I just thought you should know about my experience.Peg Neff
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January 2023 by Lisa Sanzotera
Paying $200/month and cannot figure out why our stations keep giving out?
