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March 2024 by Ed Eddy
I got the dodge HELL CAT
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June 2023 by Serkan Haciosmanoglu
I did contact to you about refund but nobody cares , I want money back !!!!! I booked rental car from them but I was told no car available, they even charged money and never refundedI really want my money back !!!!
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May 2023 by C Walsh
I reserved a car and upon arrival told no car available for me. Worst rental experience ever
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October 2021 by Debra Pollick
The Staff was very welcoming & pleasant. Got a Great Car Nissan Altima. The check in & check out were very smooth! We will definitely use them again! ?
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August 2021 by Dave Copp
I rented a vehicle from the Fargo airport (July 11) for a business trip in Grand Forks. Last Thursday morning (July 28), the vehicle wouldn't start. I called the branch at Fargo airport and spoke with Alex. Alex told me to contact Alamo Roadside Assistance. Roadside assistance told me they would send a tow company to try to jumpstart the vehicle. The jumpstart was unsuccessful. I contacted Roadside Assistance again to tell them the vehicle still would not start and to coordinate a vehicle exchange. Since Thursday morning, I have called Roadside Assistance 8 times, Alamo Customer Service twice, and the Fargo airport branch three times. I have been told my situation would be "elevated to the regional manager's office" 6 times. I have spoken with 3 tow truck drivers. I still do not have a vehicle. I understand there is a rental vehicle shortage nationwide. Still, if my business treated a customer this way, I would be embarrassed.UPDATE: At about 2:55 pm, I finally got a replacement vehicle. The vehicle arrived damaged in several places (which I don’t care about) and very dirty (which I do care about, especially during a public health crisis). I have attached some pictures as an example. So now, after all of this I must go and find cleaning supplies to make sure this vehicle is at least somewhat sanitary.Since Thursday morning, I made more phone calls than I can count. At no point was I contacted by an Alamo Roadside Assistance or Customer Service representative. I initiated all contact with Alamo. This has been nothing if not a failure of customer care on numerous levels, and a truly frustrating experience. By the way, this is a VERY condensed version of everything that happened.
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March 2021 by Ashley R
I was told I could use my debit card I got there & then was told I can only use a credit card I called in advance to make sure my debit card would be okay & they don’t accept cash either...
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January 2021 by Abdulkadir Mohamud
I did reservation through the phone And they told me that i could use my debt card with Utility and insurance since i am on the system but when i arrived airport desk the old guy refused to process it and i will not recommend it unless they will know their policy system before wasting time customers whom already depend on them and i had appointment for next Day and its really sad and it is easy to say sorry but not knowing how it will effect the person. Bad customer service airport agency
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October 2020 by Joe Mullins
Easy pick up and drop off in Fargo, ND. Had the vehicle for 12 days and it didn't skip a beat. Will definitely rent Alamo again.
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October 2020 by Brad Coleman
Agent Desean was very helpful, kudos man!!
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September 2020 by Piash Debnath
Had a great experience from Alex at the front desk greeting me to the car being very clean.
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September 2020 by samrawit negatu
Made a reservation at 10:00 to pick up a car , came in at 10 exactly only to find no one by the desk. Tried calling the phone number listed there but no response. This was at Fargo ,ND. Read a review about how bad the service was at this location , guess I should have trusted it.
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August 2020 by Farrin Foss
Amazing service! Shaun at the front desk was incredibly quick to respond to my mishap (I locked the keys in the new rental car before I even left the airport parking lot...yeah very silly, I am aware, and was kind of embarrassed but hey stuff happens). I immediately alerted Shaun at the front desk and he jumped into action. It was such a relief to know I had his support. He actually ended up using a took kit to get into the car and I ended up taking up way more of his time than I intended but within about thirty minutes I was in the rental car and was able to hit the road. So grateful for his help and willingness to go above and beyond. Thank you Shaun!!! (Apologies if I didn't spell that correctly, could be Shawn) Anyway, so appreciate you!!!
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July 2020 by David Medina
Excellent car and price, i would definitely rent from Alamo again on my next trips! No complaints here !
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December 2019 by Tom and Carol Hedberg
Great people and a rental at a great price.
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November 2019 by Bernie Lies
Sister needed to rent a car while her vehicle was being maintenanced. With all the Jr. Wrestlers in town & Red River Valley Fair going down, was lucky to find a rental car left anywhere in the area. Alamo was quick on their phone lines to get my sister a rental @ a fair price. Plus, she got a fairly new SUV, nice for rental, nice !!!They're located @ the Hector Airport.
